Capital One: A Great Place to Work
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a wide range of financial products and services to consumers, small businesses, and commercial clients. The company prides itself on fostering an inclusive work environment where diverse thought, ideas, and backgrounds flourish, guided by shared values. This is what makes Capital One not only a great company but also a great place to work.
An Exciting Opportunity for Project Management Professionals
There is an exciting opportunity available for project management professionals to join the Capital One Bank Insights team. This role, as a Senior Associate Project Manager, will support market research operations. The aim is to enable efficiency, consistency, accuracy, and delivery of meaningful insights to business partners across various departments including marketing & product strategy organization, Retail Bank, and partner LOBs across the enterprise.
Responsibilities of a Senior Associate Project Manager
The role of a Senior Associate Project Manager at Capital One is quite multifaceted. The individual will lead and manage recurring team-level operations, including core research program studies and enterprise governance standards. This requires ensuring compliance with processes, standards and templates, in accordance with legal/privacy & audit-ready standards.
The role also involves research program management which includes maintaining & updating the primary research project tracker and overall research calendar management. In addition, the individual will be responsible for budget management to ensure accurate tracking of research project spend in partnership with the finance team support.
Vendor management is another crucial aspect of this role. The individual will liaise with primary and secondary research vendors, ensuring that these relationships are well-managed in partnership with ESM support. Lastly, the role will require coordinating recurring team-level communications. This includes activities such as socializing team capabilities, research studies, creating newsletters, and sharing project pipeline updates.
Skills and Qualifications for the Role
The role requires an individual with strong project or program management experience collaborating across broad groups of cross-functional stakeholders. They should have an attention to detail and the ability to keep projects or programs on track and problem solve in real-time.
Excellent written and verbal communication across varying functional groups and levels is a must. The individual should also have the ability to spot opportunities for process improvements & implement change that impacts teams outside of the current scope.
Strong facilitation skills, ability to collaborate, plan, execute and follow-up on meetings at the team level is also required. The individual should be organized and able to self-manage details of multiple projects, deadlines and changing priorities simultaneously while maintaining strong and accurate work. Organizational and project management skills, with a solid understanding of market research project workflows is also a must.
Apart from these skills, the individual should also have experience managing complex market research programs and should be self-motivated and entrepreneurial – comfortable with white space and interested in proactively proposing and pursuing new research projects to address partner questions.
Basic Qualifications:
- Bachelor’s Degree or Military experience
- At least 3 years of Program or Project Management experience
- At least 3 years of experience utilizing Scrum, Kanban or SAFe methodologies
- At least 2 years of Relationship management experience
Preferred Qualifications:
- MBA or MS in Business, Marketing Research, Consumer Psychology, or Management Consulting
Capital One is committed to providing an inclusive and welcoming environment for all. It is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
For more information on this exciting opportunity, click here.
