The Journey of Cash App: A Remarkable Evolution
Founded in 2013, the Cash App began as a simple concept from Block, designed to ease the process of peer-to-peer payments. Over the years, however, it has evolved into a dynamic ecosystem that now offers a variety of unique financial products. From Afterpay/Clearpay to providing a platform for investments, borrowing, and saving, the Cash App caters to the needs of more than 50 million active monthly users. Its ultimate goal is to revolutionize the way the world interacts with money, making it more relatable, instantly available, and universally accessible.
The Cash App team, a diverse and global workforce, is one of the key drivers behind its success. With employees working across different office locations and remotely, the company has a culture that fosters innovation, collaboration, and impact. The team was distributed from the onset, with many roles being fulfilled remotely from countries where Cash App operates. Regardless of location, the company ensures that its employees have an environment that promotes creativity, productivity, and happiness.
The Role of a Senior Program Manager
The Cash App is currently looking for a senior program manager to lead the sponsor bank partnership and program for Cash App Card and Square Banking products. This senior-level role requires the individual to manage the sponsor bank partnership and be responsible for the outcomes of the bank program.
The senior program manager will hold both internal and external stakeholders accountable to SLAs and obligations, and collaborate with internal owners for networks, processors, servicing/Reg E, fraud/risk, compliance, and product to deliver secure, compliant, and scalable results. This role requires a builder’s mindset, as the individual will be responsible for standardizing, templatizing, and streamlining operations, with a continuous focus on improvement.
Duties and Responsibilities of the Role
The senior program manager will undertake a variety of roles. These include owning the bank program and outcomes, designing and implementing program governance and accountability, managing program execution, and building a centralized requirements management system.
The individual will also be responsible for developing and owning program-critical KRIs/KPIs, identifying systemic issues and inefficiencies in program execution, and developing and maintaining a multi-quarter program roadmap. Additionally, the role involves coordinating across different teams, applying AI-assisted routing, making independent decisions, and communicating effectively with senior leadership.
Qualifications and Experience
A successful candidate for the senior program manager role will have at least eight years of experience in issuing payment cards and a background in consumer compliance, BSA, and/or risk management. They should also have a strong bias towards action and evaluation, with the ability to identify gaps and solutions proactively.
Other qualifications include experience in account management in the fintech ecosystem, excellent communication skills, strategic and analytical thinking abilities, and strong data analysis skills. The individual should also have a track record of leading complex, cross-functional projects from initiation to completion, delivering results on time and within scope.
Application Guidelines and Pay Structure
Block takes a market-based approach to pay, which may vary depending on location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The salary ranges from $164,300 to $297,000 USD, depending on the zone.
For more details about this role, refer to the original listing Here.
Block, Inc. is on a mission to build a financial system that is open to everyone. Each of its brands, including Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, unlocks different aspects of the economy for more people.
