Market Director Banking: A Key Role in Chase’s Consumer Bank Division
At Chase, we pride ourselves on our strong commitment to our customers and employees. Our goal is to make them feel welcome and valued by building lasting relationships, exceeding expectations, and showing a strong commitment to diversity and inclusion. We believe in helping people make the most of their money, so they can make the most of their lives.
As a Market Director of Banking in the Consumer Bank division, you will be at the forefront of delivering a world-class customer experience. This leadership role involves strategizing to increase the growth of the deposits and banking business, coaching Branch Managers, and overseeing the management of the market. Let’s delve deeper into the responsibilities, qualifications, and skills required for this crucial role.
Job Responsibilities of a Market Director in Banking
Being a Market Director in Banking involves a variety of responsibilities, all aimed towards ensuring an excellent experience for our customers. Below are some of the key tasks involved:
- Managing and coaching branch managers to engage customers effectively and handle any escalations promptly.
- Developing best practice techniques for coaching, reviewing business, fostering cooperation, and ensuring compliance.
- Recruiting, retaining, and developing top talent, while creating an environment where employees feel valued, supported, and able to achieve career growth.
- Developing strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management.
- Leading integration with partners from Chase Wealth Management, Business Banking, and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans.
- Managing the market to ensure an excellent customer experience and deploying resources to optimize market performance.
- Ensuring all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients.
Required Qualifications, Capabilities, and Skills
For a role as critical as a Market Director in Banking, certain qualifications and skills are crucial. These include:
- 5+ years of Branch management or other related leadership experience.
- A high school degree, GED, or foreign equivalent.
- A proven track record of coaching and developing high-performing sales teams.
- An ability to identify the needs of market segments and tailor proactive customer education accordingly.
- Demonstrated ability in building relationships and proactively collaborating with other lines of business remotely.
- An entrepreneurial business spirit, coupled with the ability to proactively take initiative, identify solutions, and execute with a sense of urgency.
- Experience with consumer and commercial credit knowledge and understanding of financial planning, including customer life cycle.
Preferred qualifications include a college degree or military equivalent, familiarity with local/regional market trends and demographics, a strong commitment to upholding a sound risk and controls environment, and the ability to set the tone of commitment to diversity and inclusion.
About Chase and Our Commitment to Our Employees
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We offer a competitive total rewards package, including base salary, commission-based pay, and/or discretionary incentive compensation, along with a range of benefits such as comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
We place a high value on diversity and inclusion at our company and do not discriminate on the basis of any protected attribute. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We are proud to lead the U.S. in credit card sales and deposit growth and strive to meet the financial needs of nearly half of U.S. households.
For more information about the role of a Market Director in Banking at Chase, visit here.
