Banking Associate – Bilingual English & Spanish Speaking Preferred – Lowell, MA (Highlands)
There is an exciting opportunity for a bilingual English and Spanish-speaking professional to join TD Bank, one of the world’s leading global financial institutions, as a Banking Associate at its Lowell, Massachusetts, USA location. The bank offers a competitive pay rate between $22.00 and $27.75 USD, with a 40-hour workweek.
TD Bank is committed to providing equitable compensation opportunities to all its colleagues. The bank’s compensation policies are designed to allow employees to progress through the salary range over time as they grow in their roles. The actual base pay offered may vary based on candidate’s skills, experience, job-related knowledge, geographic location, and other specific business and organizational needs.
Job Description and Responsibilities
The Banking Associate plays a key role in delivering TD’s brand promise at the store location. They are responsible for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.
Some of the core responsibilities of the role include processing customer transactions, opening new accounts, providing end-to-end advice to customers, utilizing TD’s systems and tools to engage with customers, understanding customer financial needs to promote and educate on products and services, and servicing the customer on both the teller line and platform as needed. In addition, the associate will be required to manage wait times, engage in lobby leadership, understand and support the Bank’s customer service strategy, and ensure tasks are performed within established policy and procedures.
Education and Experience Requirements
Candidates should have a high school diploma or GED and at least 1 year of experience working with customers in any capacity. The ability to work during operating hours to include evenings, weekends, and holidays as scheduled is required. Teller experience is preferred, and the successful candidate will be required to complete Teller training and part 1 of platform training upon hire.
Other key competencies include strong organization skills, excellent communication skills, effective problem-solving skills, ability to schedule and prioritize work, ability to work independently and within deadlines, sound judgment in decision making and problem solving, proficiency in Microsoft Office, and a Notary License is preferred.
Who We Are at TD Bank
TD Bank is the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. TD Bank is deeply committed to being a leader in client experience. We believe that all colleagues, no matter where they work, are client-facing.
A career at TD Bank offers diverse career paths where you can grow your expertise and make a meaningful impact. We are committed to fostering a respectful workplace where diverse perspectives are valued, and everyone has fair opportunities to grow. Here at TD Bank, we hire and develop the best.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. If you’re passionate about helping clients and building deep, lasting relationships, we’re committed to your success and look forward to you joining our team. If you are an applicant with a disability and need accommodations to complete the application process, please reach out to us.
For more information about this position, please click here.
