Banking Associate Role at TD Bank in Bronx, New York
If you’ve been considering a career in the banking industry, there’s an exciting opportunity awaiting you at TD Bank. Based in the Bronx, New York, TD Bank is seeking to hire a full-time Banking Associate. This role is pivotal in providing exceptional banking experiences to customers and delivering on TD’s brand promise in a store location. The role boasts a competitive pay scale between $23.75 and $31.00 per hour, depending on your skills, experience, and job-related knowledge. Read on to explore more about this job opportunity.
Role Description and Key Responsibilities
The Banking Associate role is a professional position in the banking industry with a broad range of responsibilities. You will be tasked with processing everyday banking transactions, opening new accounts, and educating customers on various banking products and services. The objective is to help customers achieve their financial goals.
As a Banking Associate, you will deliver end-to-end advice that customers expect by building trust through educational content and tools, providing consultative support, and offering proactive insights and recommendations. You will utilize TD’s systems and tools to engage with customers, deepen relationships, and attract new ones. You will also be expected to understand customer financial needs and identify opportunities to promote and educate on products and services or refer them to the appropriate team member or internal bank partner.
Education and Experience Requirements
To qualify for this role, you should have a high school diploma or GED and at least one year of experience working with customers. This experience could come from various fields, including volunteering, education, or military service. You will also be required to complete teller training and part 1 of platform training upon hire. Additional skills such as excellent communication, effective problem-solving, strong organization, and the ability to work independently and within deadlines are preferred. Proficiency in Microsoft Office is also required, and a Notary License is preferred.
Customer Accountabilities
This role places great emphasis on customer service. You will need to consistently deliver legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers. You will also be responsible for managing wait times for customer appointments and understanding and implementing the Bank’s customer service strategy.
Employee and Team Accountabilities
In addition to customer service, you will be expected to contribute positively to the work environment and actively participate in personal performance and development activities. You will also need to collaborate with team members and actively take ownership of your career and aspirations. It is essential to positively embrace change and adhere to TD’s Shared Commitments.
Physical Requirements
The physical demands of this role include performing multiple tasks, operating standard office equipment, and being able to sit, stand, and walk frequently. Occasionally, you may also need to move safely in confined spaces, lift or carry items under 25 lbs., and bend or kneel. Furthermore, the role requires concentration for long periods of time, reading, writing, comprehending instructions, and basic mathematical skills.
About TD Bank
TD Bank is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. TD is deeply committed to being a leader in client experience, fostering deeper relationships, ensuring disciplined execution, and building a simpler, faster banking experience for over 27 million households and businesses in Canada, the United States, and around the world.
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