Exploring the Role of Manager, Project Management – Associate Experience – Retail Bank Chief of Staff Office at Capital One
Capital One, a Fortune 500 company and one of the top 10 banks in the nation, is known for its versatile financial products and services. Catering to consumers, small businesses, and commercial clients, Capital One strives to establish itself as a leading bank nationally. Capital One’s strength lies in its strong balance sheet, robust businesses, massive customer base, strong analytical prowess, and exceptional team. The company fosters an environment where diverse thoughts, ideas, and backgrounds blend seamlessly, guided by shared values, to make Capital One not just a great company, but also a great place to work.
The Retail Bank Chief of Staff Office
The Retail Bank Chief of Staff Office plays a pivotal role in shaping the culture of the Retail Bank at Capital One. The team supports the President of the Retail Bank, the Bank HR Lead, and the Retail Bank Leadership Team in designing and implementing retail banking culture. This is achieved with a focus on creating optimal workplace solutions and enhancing the associate experience.
The Role of Manager, Project Management – Associate Experience
The Manager, Project Management – Associate Experience in the Retail Bank Chief of Staff Office works closely with the Senior Director, Chief of Staff. The role involves developing and executing bank-wide strategies for key initiatives. These initiatives include managing the real estate footprint, improving workplace experiences for associates, and enhancing associate engagement. The person in this role has the opportunity to influence the associate experience delivered across the Retail Bank.
The Manager, Project Management – Associate Experience is expected to be passionate about positively impacting the experience of associates and assisting leaders in advancing the company’s strategy at scale. The work undertaken by this team often combines execution, problem-solving, program management, change management, and strategic communication.
Key Responsibilities and Qualifications
The Manager, Project Management – Associate Experience is responsible for supporting the development and implementation of strategies related to associate engagement events and experiences. This includes coordinating associate engagement activities such as recognition, learning and development, and other culture-related initiatives. The role also involves managing office space and seating allocations across teams in collaboration with Global Workplace Services.
Required Skills and Experience
Successful candidates for this role are expected to be proficient in the use of modern technologies like LLMs and AI assistants like Google Gemini. They should possess strong data and Excel skills to analyze associate data, demonstrate influential communication skills, and be able to multitask effectively while managing multiple projects and tasks. In terms of qualifications, the candidate should have at least a high school diploma or equivalent, and a minimum of four years of experience in roles related to product management, business analysis, project management, human resources, corporate communications, or program management.
Preferred Skills and Experience
While these are the basic requirements, a bachelor’s degree, experience in data analysis, talent and culture strategy, and driving organizational change and operational excellence would be a plus.
Capital One is committed to providing a comprehensive, competitive, and inclusive set of health, financial and other benefits that support the total well-being of its associates. The company is an equal opportunity employer and promotes a drug-free workplace. For more information on the role and how to apply, you can visit the job post here.
