Santander México Achieves Digital Transformation
Santander México, one of the country’s leading banks, has set a new standard in the Mexican banking sector by becoming the first systemic bank to achieve a complete digital transformation. This transformation comes as a result of Santander México’s decision to move its entire technology infrastructure to its global cloud-based platform, Gravity.
Enhancing the Customer Experience
The primary goal of this migration is to significantly improve the customer experience. The platform is designed to offer faster flows and new digital capabilities, allowing customers to enjoy a smoother, more efficient banking experience. This aligns the bank with digital native enterprises, offering quicker, simpler, and more secure access to data on each transaction.
A Milestone for Santander México
With the successful implementation of Gravity in Mexico, Santander México has become a pioneer in the banking industry. David Chaos, Santander’s Global Head of Retail and Commercial Banking Technology and Operations, pointed out that the experience of implementing Gravity in Mexico speaks volumes about the capabilities of Santander’s global teams.
He further added that the implementation of Gravity is a step closer to achieving their aim of becoming the best open financial services platform and the first major bank in the western world to operate fully in the cloud. Chaos noted: “We’re now using Gravity in Spain, the US, Chile and Mexico.”
Benefits of the Cloud Migration
The cloud migration is expected to reduce the time needed to implement new features and enables more frequent updates to its banking app. This will improve the speed, experience, and value offered to customers.
With Gravity as its core banking platform, the bank will process over 250 billion transactions annually, or 38,000 transactions per second with no interruption.
Felipe García Asencio on the Migration
Felipe García Asencio, Santander México Country Head, described the migration as a “decisive step in transitioning towards an open platform with modern and efficient data management as well as greater scalability, resilience and capability to monitor transactions.”
He further added that the migration enables them to absorb transactional growth in Mexico and puts them on equal footing with digital native enterprises that have operated this way since their inception.
Last month, Santander announced the merger of Openbank and Santander Consumer Finance (SCF) into a single legal entity, under the Openbank brand.
For more information on Santander México’s digital transformation, click Here
