ČSOB and Camunda Partnership for Core Banking Transformation
Československá obchodní banka (ČSOB), a leading commercial bank in the Czech Republic, has recently entered into a strategic partnership with Camunda, a process automation platform. This partnership aims to modernise ČSOB’s core banking operations, enhancing efficiency, and streamlining processes.
Process Simplification and Optimization
Under the new partnership, Camunda will be instrumental in simplifying ČSOB’s product portfolio and optimizing the bank’s internal workflows. The process automation platform will also aid in reducing system complexity, thereby enhancing operational efficiency and improving the customer experience.
Following an extensive request-for-proposal process involving more than 40 internal stakeholders, Camunda was chosen for its scalability, performance, and cost-effective features. The selection of Camunda is a key part of ČSOB’s broader transformation programme, which aims to establish an advanced platform across the organisation.
ČSOB Executive Director’s Statement
ČSOB executive director Tomas Sobotka expressed his optimism about the partnership, stating, “Camunda helps us simplify our complex process landscape and enables faster, more scalable operations that directly enhance customer experience. This transformation will strengthen our readiness for future innovation while ensuring operational excellence across all channels.”
Benefits of The Partnership
The collaboration with Camunda is expected to help ČSOB eliminate duplicate system architectures and lower future infrastructure costs. It will also support the bank in its delivery of new products by enabling parameterisation rather than custom software development, thereby speeding up the time-to-market for new offerings.
Furthermore, the technology will support ČSOB’s integration with third-party providers and extend its services beyond traditional banking. It will also help unify processes across both digital and branch channels, creating a seamless banking experience for customers.
Camunda’s Perspective
Frederic Meier, the senior vice president of sales at Camunda, also expressed his views on the partnership, stating, “We’re proud to support ČSOB on its journey toward process excellence in core banking. Our platform empowers organisations like ČSOB to overcome complexity, accelerate digital transformation, and build more resilient operations.”
Both ČSOB and Camunda are looking forward to leveraging their partnership to bring about significant improvements in banking operations, ultimately leading to enhanced customer satisfaction and operational excellence. The partnership signifies a step forward in the digital transformation journey of ČSOB and validates the capabilities of Camunda’s process automation platform.
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