Ajman Bank’s Digital Extension: A Modern Approach to Banking
Ajman Bank, an Islamic bank based in the United Arab Emirates (UAE) and known for its adherence to Shariah law, has recently launched a new digital facility named “Digital Extension”. This initiative is a significant step forward in the bank’s commitment to leveraging technology to enhance its range of services and ensure they meet the evolving needs of its customers.
Core Features of Ajman Bank’s Digital Extension
The Digital Extension is designed with a focus on efficiency, convenience, and Shariah compliance. It allows customers to access core banking functions through a digital platform. For instance, customers can open accounts instantly using an iPad-enabled onboarding service, access digital assistance, and perform a variety of essential banking transactions electronically.
The service offering of the Digital Extension includes the issuance of IBAN certificates, liability and clearance certificates, reference letters, bank statements, and SWIFT message confirmations. It also provides a platform for customers to update their personal details and submit requests for postponements.
Moving towards a Digital-First Approach
The launch of the Digital Extension is seen as a practical step towards modernizing the way Ajman Bank delivers services to its customers. According to Faizal Kundil, Head of Consumer Banking at Ajman Bank, the focus of this initiative is on simplifying everyday banking and reducing processing time. This initiative also aims to ensure customers can complete essential transactions efficiently, while maintaining strong governance, security, and adherence to Shariah law.
The Digital Extension is a reflection of Ajman Bank’s broader agenda to transform digital services and operational processes. This aligns with its ongoing investment in digital infrastructure and service innovation.
Transforming Retail Banking Services
Mohammed Mardas, Head of Distribution at Ajman Bank, noted that the Digital Extension signifies a fundamental change in how retail banking services are delivered. In today’s digital age, customers expect immediacy, clarity, and autonomy when managing their banking needs. By integrating instant account opening, smart digital assistance, and an extensive suite of self-service transactions, the Digital Extension is poised to provide customers with a seamless banking experience, free from the dependencies of physical counters or manual processes.
Through the use of automation and smart technologies, the Digital Extension aims to guide customers through various banking processes to achieve faster processing times and greater consistency in service delivery.
In conclusion, Ajman Bank’s Digital Extension is an exciting development in the realm of digital banking. Combining technological innovation with a customer-centric approach, Ajman Bank is paving the way for a new era of banking that is efficient, convenient, and compliant with Shariah law.
For more information on Ajman Bank’s Digital Extension initiative, click Here.
