Universal Banking Representative I: A Comprehensive Overview
If you are intrigued by the evolving world of banking technology and driven to provide exceptional client service, the position of Universal Banking Representative I is a role to consider. As part of a team in a blended contact center environment, this position involves engaging with clients through various digital platforms—interactive video, web chat, secure mail, and online banking interactions—to provide them with seamless, professional, and personalized banking services.
What Does a Universal Banking Representative I Do?
The primary responsibilities of a Universal Banking Representative I include direct client interactions through video, phone, email, live chat, and other electronic forms of communication. In addition to this, the representative is expected to perform light administrative tasks, navigate between video teller and online banking interactions, and support department objectives through their work. The position falls under the direction of the center manager and assigned team leads.
Key Responsibilities
The Universal Banking Representative I delivers fast, easy, and personal client service, consistent with the company’s standards. They work as part of a team and are responsible for handling multiple client inquiries submitted through various digital banking channels. Their duties include processing client support requests, conducting operational tasks related to regulatory compliance, protecting client information and bank assets, and maintaining a professional and presentable appearance during client interactions. Additionally, they are proficient in troubleshooting and issue resolution tasks associated with Interactive Teller Machines and assist with customer service issues and escalations.
Qualifications for the Position
The minimum qualifications for a Universal Banking Representative I include a high school diploma or GED, at least one year of customer service or retail experience, and familiarity with banking products and services. Also, the candidate must possess strong attention to detail, proficiency in basic office skills and equipment, and an above-average ability to think logically and solve problems. The ability to handle multiple tasks simultaneously and a high comfort level with various electronic forms of communication is also essential.
Benefits of the Role
Full-time Universal Banking Representatives are eligible for a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan, company-paid life insurance, short-term and long-term disability insurance, and company-paid vacation, sick leave, and holidays. This position provides an excellent opportunity for individuals to enhance their banking knowledge and customer service skills in a dynamic and evolving environment.
Physical Requirements
The physical demands for this position are typical of a standard office setting. This includes sedentary work, occasional lifting of up to 10 pounds, and the ability to communicate effectively through spoken word. Although most of the work involves sitting, walking and standing are required occasionally. The position demands a keen sense of hearing to perceive the nature of sounds at normal speaking levels, with or without correction, and the ability to receive detailed information through oral communication.
For those who are passionate about delivering exceptional customer service, value team collaboration, and are excited to work in a technologically advanced banking environment, the position of Universal Banking Representative I is a promising career choice. To learn more about this role, click here.
