Join Jack Henry: A Trailblazer in Financial Technology Services
Jack Henry is more than just a technology company – we are a powerful force for good within the financial services sector. Our mission is to redefine how community banks and credit unions connect with their clients, transforming the financial landscape with people-inspired innovation. This empowers institutions to deliver seamless, secure, and human-centric experiences to their customers.
Our cutting-edge solutions are paving the way for the next generation of digital banking and payments. But our true impact begins with our associates, who are at the heart of everything we do. If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, we’d love to meet you.
Position Opening: Technical Support Representative for Digital Banking
We are currently seeking a Technical Support Representative to join our Digital Banking team. This position plays a crucial role in nurturing customer relationships post-implementation. Acting as an advocate and extension of their team, you will be their voice to our internal teams. Serving as the primary point of contact for support requests and product application/service support, your main goals are to align internal resources to meet customer needs, prioritize incoming requests, and maintain customer satisfaction and loyalty.
This position is remote, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Louisville, KY; Birmingham, AL; Charlotte, NC; Springfield, MO; or Monett, MO.
The salary range for this position is $48,350- $67,869 and will be determined based on location and experience level.
Your Responsibilities
You’ll provide level one troubleshooting, accurately assessing the customer’s product issue or problem. You will research customer problems/issues to increase personal knowledge and familiarity with the supported product to provide the highest level of support possible. You’ll identify and resolve application and service issues, monitor incoming cases and emails, and participate in training programs to continuously improve product knowledge and service skills.
Your Qualifications
Successful candidates will have four years of combined onsite or phone customer support experience. Familiarity with case management tools/software such as Salesforce, ServiceDesk, Jira, or JSource is required. Experience with financial institutions, banks, or credit unions is desirable, as is the ability to work independently in a remote environment.
Why Choose Jack Henry?
At Jack Henry, our motto is “Do the right thing, do whatever it takes, and have fun.” It’s not just a tagline—it’s the foundation of our culture. We understand the key to our success is our associates, and we’re deeply committed to their wellbeing. We offer comprehensive benefits designed to support your physical, mental, and financial health, enabling you to thrive both personally and professionally.
We’re also leading the way in technology modernization. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. We empower our teams to build innovative solutions that meet the evolving needs of accountholders.
Our Commitment to Inclusion and Diversity
Jack Henry prides itself on maintaining an environment of inclusion, sustainability, and community impact. We respect and protect the uniqueness each individual brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. We are an equal opportunity employer committed to providing equal opportunities in all employment practices.
For more information about this opportunity, you can find it Here.
