A Deeper Look at Jack Henry: More Than Just a Technology Company
Jack Henry is not just a technology company. It is a force for good in the financial services sector, redefining how community banks and credit unions connect with the people they serve. With its mission rooted in people-inspired innovation, Jack Henry empowers financial institutions to deliver seamless, secure, and human-centered experiences. It delivers cutting-edge solutions that are paving the way for the next generation of digital banking and payments. But beyond this, the true impact of Jack Henry begins with its associates. If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then Jack Henry would love to meet you.
The Role of a Technical Support Representative III at Jack Henry
As a Technical Support Representative III, you will join the 4|sight Customer Support team under the Complementary Solutions group. The team is responsible for responding to calls placed by JH customers using 4|sight Check Image solutions. They troubleshoot issues related to 4|sight software, Windows OS, including SQL, Windows Server, and Windows 7 and higher.
If you have a strong proof of deposit background, experience in back-office operations, or a technology background in a Financial Institution, this position could be a perfect match for you! This role is a phone support environment where you will be supporting banks or item processing centers using the 4|sight Image Solution to capture confidential checking information, print statements, key, and balance work.
This position allows remote work, however, candidates must live within approximately a 70-mile radius of Jack Henry office locations in Allen, TX; Lenexa, KS; Birmingham, AL; Charlotte, NC; Louisville, KY; Springfield, MO; or Monett, MO. This position is not eligible for immigration sponsorship and support.
Responsibilities and Requirements
As a Technical Support Representative III, you will be responsible for a variety of tasks. These include providing level one troubleshooting, researching customer problems/issues to increase personal knowledge and familiarity with the supported product, identifying and resolving application and service issues, and providing appropriate personnel a precise understanding of the user’s issues when the problem needs to be escalated to a higher level.
To be considered for this position, you need to have a minimum of 4 years of experience in software technical troubleshooting, operations, and/or back-office experience in a financial institution. You should also have the ability to work Monday – Friday, 8:00AM – 5:00PM or 9:00AM to 6:00 PM CST, and be available for 3 on-call weekends as the primary contact and 3 on-call weekends as the backup on call for after-hours support per year.
Preferred Experience
While not required, it would be beneficial if you have experience with SQL Server Management, Microsoft operating systems, providing direct support to external customers over phone and email, basic networking principles, and basic experience of Banking Operations, item processing, branch capture, and banking experience in item processing.
Why Jack Henry?
Jack Henry lives by the motto: “Do the right thing, do whatever it takes, and have fun.” This is more than a tagline; it’s the foundation of their culture. They recognize that their associates are the key to their success, and they are deeply committed to their wellbeing. Jack Henry offers comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.
Culture of Commitment
Many associates love Jack Henry because its culture is exceptional. They do great things together. Their culture empowers them to rise to challenges, seek new opportunities, and support one another through change. This shared commitment drives their success. Jack Henry fosters an environment where inclusion, sustainability, and community impact are more than values; they’re how they operate.
Equal Employment Opportunity
At Jack Henry, innovation flourishes by including all voices and makes their business – and society – stronger. Jack Henry is an equal opportunity employer and is committed to providing equal opportunity in all of its employment practices. They value, respect, and protect the uniqueness each of us brings.
For more details about this job position at Jack Henry, you can visit the official job posting Here.
