About Jack Henry: More Than a Technology Company
Jack Henry is not just a technology company; it’s a force for good in the financial services sector. The company is redefining how community banks and credit unions connect with the people they serve. The mission of Jack Henry is rooted in innovation inspired by people. This mission empowers financial institutions to deliver seamless, secure, and human-centered experiences. But Jack Henry’s true impact begins with its associates. They deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments. If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then Jack Henry would love to meet you.
Role of a Technical Support Representative III at Jack Henry
The Technical Support Representative III at Jack Henry provides OnBoard Deposits product support to customers via the telephone and/or internet. Using their product knowledge, the TSR III provides the highest level of service to resolve the customer’s issue and restore the customer to fully functioning status, while strengthening the customer Jack Henry relationship.
Responsibilities of a Technical Support Representative III
The role includes providing level one troubleshooting, assessing the customer’s product issue or problem, asking detailed questions, and carefully listening to the user’s response to comprehend the need, product issue, and the best avenue for resolving the problem. The TSR III stays current on most recent changes and/or upgrades, identifies and resolves application and service issues, and answers general application questions. They provide appropriate personnel a precise understanding of user’s issues when the problem needs to be escalated to a higher level. The TSR III also participates in training programs to continuously improve product knowledge and service skills and may assist in training new employees or serve as a go-to person for team members.
Eligibility Criteria for the Role
The minimum requirement for this role is 4 years’ experience in deposits and account opening experience within a bank or credit union. Knowledge and experience of Jack Henry products would be a plus. This position is remote, and candidates must live within approximately a 70-mile radius of Jack Henry’s office locations in Allen, TX; Springfield, MO; Monett, MO; Lenexa, KS; Birmingham, AL; Charlotte, NC; Louisville, KY.
Why Choose Jack Henry?
Jack Henry lives by the motto: “Do the right thing, do whatever it takes, and have fun.” This motto forms the foundation of their culture. They understand that their associates are key to their success, and they are deeply committed to their wellbeing. That’s why they offer comprehensive benefits designed to support your physical, mental, and financial health. Jack Henry is also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Their strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.
Commitment to Culture and Equality
Jack Henry fosters an environment where inclusion, sustainability, and community impact are more than values; they are how they operate. They are committed to providing equal opportunity in all of their employment practices. This commitment includes selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities, regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state, or federal law.
If you are interested in knowing more about this opportunity, you can find additional information Here.
