Join the Team at Jack Henry: A Technological Force for Good in Financial Services
Jack Henry is more than just a technology company. We are a force for good in financial services, acting as a catalyst that is redefining how community banks and credit unions connect with their clientele. Our mission is deeply rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and customer-centric experiences. Not only do we provide cutting-edge solutions that are paving the road for the next generation of digital banking and payments, but we also believe that our true impact begins with our associates. If you share this vision and are ready to help transform an industry while growing with a company that values purpose, collaboration, and excellence, we’d love to meet you.
The Role of a Technical Support Representative III
As a Technical Support Representative III at Jack Henry, you will provide OnBoard Deposits product support to our customers via the telephone and/or internet. Leveraging your product knowledge, you will provide the highest level of service to resolve the customer’s issue and restore the customer to a fully functioning status, thereby strengthening the customer-Jack Henry relationship.
This is a remote position. Candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Springfield, MO; Monett, MO; Lenexa, KS; Birmingham, AL; Charlotte, NC; Louisville, KY.
Please note, this position does not qualify for immigration sponsorship and support. Therefore, please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
Key Responsibilities
As a Technical Support Representative III, you will be responsible for providing level one troubleshooting, accurately assessing the customer’s product issue or problem, and asking the user well-thought-out or detailed questions to fully comprehend the need, product issue, and best avenue for resolving the problem. You will also be expected to research customer problems/issues to increase your personal knowledge and familiarity with the supported product, providing the highest level of support possible.
Qualifications
The ideal candidate will have a minimum of 4 years’ experience in deposits and account opening experience within a bank or credit union. Knowledge and experience of Jack Henry products would be a significant advantage.
Why Choose Jack Henry?
At Jack Henry, we live by the motto: ” Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.
We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.
A Culture of Commitment
Many of our associates love Jack Henry because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business – and our society – stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.
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