Senior Director Chief of Staff: A Key Role in Bank Tech, Account Servicing
With the advent of digital tools and technologies, various sectors worldwide are undergoing a massive transformation. The banking sector is no exception. The rise of digital banking has led to the creation of new roles within banking organizations. One such crucial role is the Senior Director, Chief of Staff, in the Bank Tech Account Servicing domain. This role is pivotal in shaping and driving the strategic vision of the organization, specifically within the Account Servicing domain.
Capital One, a prominent player in the banking sector, has a dedicated Bank Tech organization. The Account Servicing domain is a significant pillar of this organization, focusing on building and securing digital experiences for its business and consumer customers. The Senior Director, Chief of Staff, works closely with the Senior Vice President who leads the Account Servicing domain, which includes over 500 associates.
Role Expectations and Key Responsibilities
As a strategic partner to the Senior Vice President of Account Servicing, the Senior Director, Chief of Staff, has a wide range of responsibilities. They are expected to drive work through influence and effective stakeholder management at all organizational levels. They need to possess a strategic mindset and strong storytelling skills, enabling effective partnerships with various business/LOBs.
The role involves leading the entire lifecycle of initiatives, from setting the initial vision to end-to-end execution. They are responsible for facilitating and enabling platform vision building across large organizations. This role requires a balance of managing existing intent efficiently and owning new initiatives with autonomy.
A critical aspect of this role is a commitment to curiosity, specifically leveraging AI and Large Language Model tools to bring efficiency to both the role itself and the broader organization to unlock maximum value. This unique blend of technology and strategy sets this role apart in the banking sector.
Essential Skills and Qualifications
The successful candidate should be adept at developing and implementing strategic programs, understanding prioritization and delivery roadmaps, and influencing stakeholder teams. They should exhibit strong business judgment, influencing skills, leadership, and integrity.
The basic qualifications for this role include a Bachelor’s degree and at least 9 years of experience in Chief of Staff, Tech Program Management, Product Management, or Project Management. Preferred qualifications include experience in strategy development, budgeting and labor strategy, driving organizational change and operational excellence, and partnering with engineering and product teams.
Compensation and Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support the total well-being of its employees. The salary for this role varies by location, with ranges between $245,100 – $335,700 for the Sr. Director, Chief of Staff. The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
Capital One is committed to providing equal employment opportunities and promotes a drug-free workplace. They consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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