Join Alkami: A Leader in Digital Banking Services
As one of the fastest growing SaaS companies in the U.S., Alkami offers a unified Platform that integrates onboarding, digital banking, and data and marketing to help financial institutions grow relationships with their customers. This innovative platform provider for U.S. banks and credit unions is focused on transforming the banking sector by driving action through data-informed technology. Alkami’s journey started in 2009, and since then, it has been recognized for its outstanding culture and significant growth by various organizations like Comparably, which named Alkami among the best companies for culture, career growth, and engineering teams.
Alkami is committed to building an environment where each employee can perform to their highest potential. The company operates on a remote-first basis, except for key roles, making it an excellent choice for those seeking flexibility in their working arrangements. If you have the desire to experience the power of alchemy by transforming the ordinary into extraordinary, then Alkami is the perfect place for you.
The Role of a Sr. Customer Success Manager in Banking at Alkami
At the heart of Alkami’s mission is the Client Success Team, which supports clients throughout their journey and ensures they derive maximum value from Alkami’s products and services. The team is currently seeking a passionate and driven Senior Client Success Manager to drive client satisfaction, renewals, and account growth.
In this role, you will be responsible for leading client success efforts across Alkami, building strong relationships with executive influencers and decision-makers within client organizations and converting them into Alkami champions. Understanding your clients’ business challenges, goals, and industry trends, you will provide strategic consultation to help them achieve their business and digital goals.
Your success will be measured by client retention and expansion of their engagement with Alkami. To excel in this role, you will need exceptional organizational skills to manage competing priorities, excellent communication abilities to build strong relationships, and a genuine empathy for client needs. You will be resourceful in solving challenges and committed to ensuring that your clients achieve their goals.
Essential Duties & Responsibilities
The responsibilities of a Senior Client Success Manager at Alkami include but are not limited to:
- Leading client success efforts for your accounts and across Alkami.
- Building strong relationships with executive influencers and decision-makers within client organizations, converting them into Alkami champions.
- Understanding clients’ business challenges, goals, and industry trends, and providing strategic consultation to help them achieve their business and digital goals.
- Clearly articulating and communicating a compelling vision and roadmap to align stakeholders, driving strategic initiatives and uniting internal teams and clients around shared goals for success.
Recommended Experience & Education
For this role, it’s recommended that you have 5+ years of relevant experience in Client Success, with a proven track record of managing client relationships and driving account growth. A Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent work experience) is also desirable.
Knowledge, Skills, & Qualifications
Having experience in Financial Services, particularly working with financial institutions is required. In addition, strong organizational skills, excellent verbal and written communication skills, experience using and updating Salesforce and/or Gainsight, and the willingness and ability to travel up to 25% are also essential for this role.
A Unique Opportunity at Alkami
Alkami is more than just a company. It has a diverse and inclusive culture and offers great benefits, including a remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Alkami is an Equal Opportunity Employer and is committed to providing employees with a work environment free of discrimination and harassment.
If you’re looking for a rewarding career with a company that values its employees and is at the forefront of the digital banking industry, consider joining Alkami as a Senior Customer Success Manager in Banking.
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