Role and Responsibilities of a Sr. Business Manager in Bank Fraud Defense
In the ever-evolving financial landscape, the role of a Sr. Business Manager in Bank Fraud Defense is becoming increasingly crucial. Tasked with safeguarding the interests of the bank and its customers from fraud, they are at the heart of the bank’s operations. As a Senior Manager at Capital One, an individual is expected to bring their strategic and analytical skills to the table to address significant company challenges. Their role involves leading a team of world-class professionals to develop and test strategies that will impact the company’s bottom line. This role requires an individual to function in a collaborative environment that values insight, encourages the adoption of new responsibilities, promotes continuous learning, and rewards innovation. Source
Fraud Defense in Banking: A Key Concern
With the increasing frequency of fraud cases – when a customer’s personal information is stolen or their bank account is compromised – the protection of customers from such instances has become a defining moment in their financial lives. The Customer Protection (CP) organization within the Retail Bank is at the forefront of protecting Capital One’s customers from fraud.
Within the CP, the Claims strategy and analytics team focuses on the critical moment when customers report an issue with a merchant or a fraudulent transaction. This team manages thousands of such cases every day and is one of the bank’s top priorities for transformation. The Sr. Business Manager drives the strategy and analytical agenda for investments, focusing on prioritizing and delivering back-office initiatives, from process engineering to automation to the use of Agentic AI.
Key Responsibilities
The Sr. Business Manager, Bank Fraud Defense, is expected to demonstrate strategic leadership, develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior. They are also expected to take ownership and possibly P&L accountability for a business segment and strategic planning with a 1-6 month horizon.
They may manage and develop a team of analysts, coach and mentor associates throughout the organization with a goal of developing and retaining talent at Capital One. Further, the role involves developing and implementing new product and pricing strategies for various lending products and leading product level modeling/analytics.
The role also includes leading direct-to-consumer marketing efforts for select products and strategic intent for products distributed through various channels, driving step-change improvements in credit performance, coordinating across the line of business to manage and sequence delivery of business intent, and building business requirements and executing against the product strategy. Source
Qualifications and Experience
The basic qualifications for this role include a Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering), at least 2 years of experience in quantitative and qualitative analysis, and at least 1 year of experience in people management and project management.
Preferred qualifications include a Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering, 5+ years of experience in quantitative and qualitative analysis, 2+ years of experience in people management, product development, financial modeling, economic forecasting, and project management. Source
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support the total well-being of their employees. They are an equal opportunity employer committed to non-discrimination in compliance with applicable federal, state, and local laws. They promote a drug-free workplace and consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
If you are interested in this role and believe you have the necessary qualifications and experience, we encourage you to apply. Capital One is an innovative, dynamic, and forward-thinking company that values the contribution of its employees and offers excellent career progression opportunities.
