About the Career Area
Deposits Operations is a critical area in the banking sector that ensures the smooth running of financial transactions for customers. The role involves handling deposits, including wire transfers, and managing risks associated with fraudulent activities. The job location for this role in Ally Financial is at 601 S. Tryon Street, North Carolina. The role is not remote, and it requires full-time commitment. The reference number for this position is 20952, and it was posted on the 21st of October, 2025.
About Ally and Your Career
Ally Financial is a leading digital financial services company renowned for putting its people first. The company understands that its success is tied to the success of its employees. Hence, it prioritizes their health, safety, work-life balance, and inclusivity. Ally Financial offers generous benefits and a variety of employee resource groups. The company is committed to helping its employees grow, develop, and learn new things. The company believes in the constant evolution of opportunities for its employees.
The work schedule at Ally Financial is either fully on-site, hybrid, or fully remote. However, this role is a hybrid one, and the specific work requirements will be discussed during the hiring process.
The Opportunity
The Senior Supervisor Bank Fraud Wire Verification is a leadership role within a retail bank fraud call center. The role requires in-depth research skills, problem-solving abilities, and clear documentation of findings. It is crucial to maintain a balanced perspective to ensure the Ally Brand and high customer experience level.
This position involves providing oversight of phone service level, fraud alerts workload, ensuring that wire transfers are cleared by cutoff times to prevent delays and potential financial losses. It also includes working with Fraud Prevention Managers and Directors on incidents and/or allegations involving new or existing accounts set up in Ally Bank.
The Work Itself
The responsibilities of the role include but are not limited to ensuring adherence to published policies, procedures, and Service Level Agreements (SLAs). The Senior Supervisor will also need to interact with other departments within Ally Bank, perform detailed link analysis, take inbound calls, and work wire cases.
The role also involves conducting ‘Know Your Customer’ (KYC) procedures to verify customer identities and assess potential risks, maintaining current knowledge of investigative fraud techniques, privacy laws, bank regulations, and working closely with legal, compliance, LOB representatives, risk, audit, human resources, vendors, and law enforcement.
The Skills You Bring
Successful candidates for this position will have at least three years of experience in a bank fraud or financial crimes analyst role and at least two years of experience leading people as a Supervisor or Team Lead. Experience with cryptocurrency and blockchain technologies is highly desirable. Candidates must also possess working knowledge of current bank fraud investigative techniques and call center ideologies. Proficiency with MS Office, notably advanced levels of Excel, is preferred.
How We’ll Have Your Back
Ally Financial offers a competitive compensation program with market-competitive base pay and performance-based incentives. Its Total Rewards program includes industry-leading compensation, benefits, incentives, and other perks. These range from time off programs, plans for the future, health & well-being support, family-building assistance, work-life integration benefits, and other compensations.
Who We Are
Ally Financial is a customer-centric digital financial services company with a passion for customer service and innovative financial solutions. The company is committed to “Doing it Right” and being a trusted financial-services provider to its consumer, commercial, and corporate customers.
Ally Financial is an equal opportunity employer committed to diversity and inclusion in the workplace. The company does not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. For accommodation requests, email Ally at hrpolicy@ally.com.
The base pay range for this position is from $70,000 to $100,000 USD. The exact position in the range is determined by various factors, including the specific role, scope and responsibilities, work experience, education, certification(s), training, and additional qualifications. The company reviews internal pay, the competitive market, and the business environment before extending an offer. This position is also eligible to participate in the company’s annual incentive plan.
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