Capital One – A Pioneer in Product Management
Product Management at Capital One is a dynamic craft that necessitates rethinking the norm, identifying opportunities for value creation, and driving innovative and sustainable customer experiences through technology. The company believes in their portfolio of businesses and investment in growth and transformation, with the aim of becoming a business with the scale, brand, capabilities, talent, and values required to succeed as the digital revolution reshapes society and industry. source
About the Team at Capital One
Capital One firmly believes that excellent products originate from a deep understanding of their customers. From its early days, the company has pioneered the use of predictive modeling to individualize credit card offers, revolutionizing the entire industry. The Small Business Bank is a significant part of the organization, where the customers represent the lifeblood of the US economy. Small businesses make up 99% of businesses in the US and contribute to 44% of the country’s GDP. The team at Capital One is committed to listening to and learning from the millions of business customers they serve every day, ensuring their products, services, and experiences contribute effectively towards the growth of these businesses.
Role of the Senior Manager, Product Manager
The Senior Manager, Product Manager for the Associate Servicing team plays a pivotal role in achieving the company’s objectives. This is a highly strategic role that demands collaboration. The individual is expected to work closely with a team of product managers and tech, operations, and business partners. The main goal is to provide servicing associates with the necessary tools and resources to care for their customers. This includes heavy investments in AI tools that streamline associate experiences, enabling them to focus primarily on the customer they are servicing.
Capital One Product Framework
In this role, the individual is expected to exhibit proficiency in five key areas, which are considered the foundation for successful Product management:
- Human Centered – This involves focusing on the needs of both internal and external customers to reimagine and innovate product solutions.
- Business Focused – The goal here is to deliver significant outcomes by focusing on leverage and execution excellence.
- Technology Driven – The individual is expected to leverage technology to deliver innovative and resilient solutions that enable both near term and long term value.
- Integrated Problem Solving – This involves identifying and resolving complex problems to deliver outcomes while mitigating product risks.
- Transformational Leadership – The individual is expected to lead cross-functional teams to solve customer problems and drive organizational alignment.
Basic and Preferred Qualifications
The basic qualifications include at least 5 years of experience working in Product Management and either a Bachelor’s Degree in a quantitative field or a Master’s Degree in a quantitative field or an MBA with a quantitative concentration. Preferred qualifications include experience translating business strategy and analysis into consumer-facing digital products.
Compensation and Benefits
The compensation for this role varies by location, with a comprehensive, competitive, and inclusive set of health, financial and other benefits that support the employee’s total well-being.
Capital One is an equal opportunity employer committed to non-discrimination in compliance with applicable federal, state, and local laws. The company promotes a drug-free workplace and considers qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
For more information on this role and to apply, visit here.
