About the Role: Senior Manager, Product Management – Small Business Bank, Acquisition & Onboarding
At Capital One, we’ve always been committed to disrupting the financial industry, pioneering the use of predictive modeling to personalize credit card offers and turning the sector on its head. As we’ve grown, we’ve found innovative ways to use technology and face-to-face conversations to understand the human problems associated with money and finances. We’re confident that our portfolio of businesses and investments in growth and transformation will result in a company well-positioned to succeed as digital transformation reshapes our society and industry.
Our Commitment to Small Business
In our Small Business Bank, we recognize that our customers form the backbone of the US economy. They make up an impressive 99% of businesses in the US and account for 44% of the country’s GDP. Our dedicated team is committed to understanding the needs of the millions of business customers we serve every day, ensuring our products, services, and experiences work as hard as they do. We combine this customer-centric approach with our heritage of data-driven decision making to design, build, and test our way to best-in-class, business-grade experiences that help Small Businesses succeed.
Role Description: Senior Manager, Product Management
We are currently seeking a data-driven Senior Product Manager to join our Acquisitions team. In this role, you will be responsible for the end-to-end digital acquisition and onboarding experiences across the mobile app and Capital One website. Your focus will be on minimizing friction and maximizing conversion rates for new customers opening accounts online. This role provides an opportunity to create positive early interactions and cultivate lasting relationships with small business owners by enabling a seamless onboarding journey. As a problem solver and coach, you will lead a team of high-impact product managers to deliver value for our business and customers.
Key Expectations
The successful candidate for this role is expected to demonstrate proficiency in five key areas:
1. Human-Centered Approach
You will define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming. You’ll leverage customer insights to influence priorities and roadmap feature development, and advocate for alignment between stakeholders in the development of acceptance criteria. In addition, you will obsess over UX/UI patterns and seek to create world-class, omni-channel experiences.
2. Business Focus
You will own and prioritize the product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes. You are expected to use balanced judgment in decisions about risks of both actions taken and not taken, while innovating on ways to iterate faster in a well-managed way for the immediate team.
3. Technology-Driven
You will understand and leverage technology and end-state architecture vision to partner with the technology team to drive comprehensive design decisions out of white space technical problems. You will also share business strategy and roadmap with Tech partners to establish context, and lead and facilitate agile ceremonies alongside the Tech Lead. You should be able to deliver value by creating reusable, extensible, and resilient capabilities and proactively identify opportunities when key metrics on security, resilience, and performance are not performing.
4. Integrated Problem Solving
You are expected to develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. You should be able to build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.
5. Transformational Leadership
You will be expected to develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments. Additionally, you should be able to build relationships outside of your immediate team, resulting in horizontal influence. You will also contribute to team culture and recruiting by leading activities to attract and retain top talent and mentor and develop junior product associates.
Who We Are Looking For
We are looking for candidates that are intellectually curious, great communicators and influencers, do-ers, passionate about customers, eager to learn, and team players. To be considered, you must have at least 5 years of experience working in Product Management and be in the process of obtaining a Bachelor’s Degree in a quantitative field or a Master’s Degree in a quantitative field or an MBA with a quantitative concentration. Experience translating business strategy and analysis into consumer-facing digital products is preferred.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. To apply for this role, visit here.
Capital One is an equal opportunity employer committed to non-discrimination in compliance with applicable federal, state, and local laws. If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.
Capital One is made up of several different entities, with positions posted in Canada for Capital One Canada, in the United Kingdom for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp. (COPSSC).
