Understanding the Role of a Relationship Banking Associate
Banking is a sector with a myriad of roles and responsibilities, each contributing to the smooth operation and success of a financial institution. One such role is that of a Relationship Banking Associate, a job that integrates customer service, sales, and financial expertise into a singular position. This role is integral to ensuring the satisfaction and fulfillment of both internal and external customers, via high-quality service and responsiveness. For more details, click Here.
The Expected Pay Range
The pay range for a Relationship Banking Associate is generally between $17.69 and $21.54 per hour, depending on experience and qualifications. This competitive compensation reflects the critical role these associates play in the banking ecosystem.
Education and Experience
An individual interested in the role of a Relationship Banking Associate should possess a High School Diploma or its equivalent. Additionally, a minimum of one-year experience in related banking positions or equivalent sales/customer service experience is usually required.
Skills and Abilities
Excellent listening and communication skills are essential for a Relationship Banking Associate, as the role involves interacting with customers and identifying their needs. Additionally, they need to have the capacity to work in a fast-paced, ever-changing environment, and work well with others as part of a team. Proficiency in computer skills is also a necessity in this role.
Duties and Responsibilities
The Relationship Banking Associate is responsible for the efficient and timely processing of routine transactions and other related services, in accordance with the company’s policy and procedures. They play a crucial role in identifying and referring sales opportunities to the appropriate business partner or line of business that will help fulfill the customer’s need. This interaction may be in-person or over the telephone.
Furthermore, the Relationship Banking Associate provides support for basic consumer deposit account opening as needed. They are also involved in community events that support efforts with the Community Reinvestment Act (CRA). Finally, they perform various administrative duties as assigned, including maintaining records, preparing a variety of forms & reports, and daily vault balancing.
Physical Requirements
In terms of physical requirements, the role requires effective communication with internal and external customers. It also involves being stationary for around 50% of the time. Additionally, the ability to move objects up to 20 lbs is often required.
Working at NBT
NBT is a company that values and supports the wellbeing of its employees by offering generous time-off policies, wellness initiatives, and flexible work arrangements. They also believe in community involvement and foster a culture where every voice matters and every team member feels empowered to contribute.
Benefits for Full-Time and Part-Time Employees
NBT offers a comprehensive benefits package for full-time employees, including generous paid time off, parental leave, comprehensive medical coverage, dental and vision coverage, flexible spending accounts, employer-paid disability coverage, life insurance, voluntary benefits, retirement plans, adoption assistance, tuition reimbursement, an Employee Assistance Program (EAP), and various financial and banking services.
Part-time employees working 20+ hours per week also receive some benefits, including medical coverage and generous parental leave. All part-time employees benefit from a 401(k) plan with employer matching, paid sick and safe leave, an Employee Assistance Program (EAP), and various financial and banking services.
In conclusion, the role of a Relationship Banking Associate is a diverse and challenging one, offering opportunities for personal growth and the chance to make a real impact in the community. With a strong commitment to employee wellbeing and a generous benefits package, NBT is an attractive employer for those seeking a fulfilling career in the banking sector.
