Understanding the Role of a Relationship Associate in Senior Business Banking
The role of a relationship associate in senior business banking is a pivotal one, as it revolves around direct client interaction, operational tasks, sales consultations, and ensuring top-notch client service. This role requires proficiency in managing all aspects of branch transactions and maintaining a consistent focus on client needs for potential cross-selling opportunities. The associate is also tasked with ensuring that inquiries and issues from clients are efficiently resolved to ensure optimal client retention. Additionally, this role also supports internal sales activities, making relevant product and service recommendations, and opening new accounts. The role requires a thorough understanding of product capabilities and contributes to meeting the branch’s sales and service objectives.
Key Responsibilities of a Relationship Associate
The primary responsibilities of a relationship associate in senior business banking include championing for clients and colleagues, providing stellar service, and promoting appropriate solutions for clients. The role involves working as a cohesive unit to service client transactions while also upholding the operational integrity of the branch. This includes executing daily processes and managing cash handling responsibilities.
Another integral part of this role is being able to deliver all components related to new accounts, including account maintenance, service requests, and risk management. The associate is tasked with appropriately profiling clients during the new account process and actively identifying cross-sell opportunities of City National Bank’s products and services. They also support sales colleagues to build and maintain branch client relationships, recognizing and recommending cross-selling opportunities to maximize banking office profitability.
Professional interaction with all levels of Bank personnel, corporate and bank clients is a must. The associate ensures that all decisions made align with the Bank’s policies and procedures, applicable regulations, and that the risks associated with those decisions can be effectively managed. Collaboration with the City Loan Center (“CLC”) and sales partners is also crucial, as is compliance with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
Qualifications and Skills Required
This role requires a minimum of one year of cross-selling experience, two years of customer service experience, and two years of cash handling experience. Basic computer skills (e.g. Microsoft Word, Excel, Outlook) are also required. Additional qualifications include working knowledge of Bank operations, policies, procedures, and regulatory compliance. General knowledge of Bank products and services, good interpersonal, verbal and written communication skills, the ability to organize and prioritize work, and good problem-solving skills are also essential.
Benefits and Compensation
The starting base salary for this role ranges from $71,869 – $114,797 per year, with the exact compensation varying based on skills, experience, and location. This job is also eligible for bonus and/or commissions. Additionally, City National offers comprehensive healthcare coverage, generous 401(k) company matching contributions, career development through tuition reimbursement, valued time away benefits including vacation, sick and volunteer time, specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs, among other perks.
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. They are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
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