The Role of a Regional Banking Supervisor
Guiding the wheel of customer service and fortifying customer relationships in the banking sector is the key responsibility of a Regional Banking Supervisor. This crucial position involves deep engagement with customers to comprehend their needs and provide them with tailored recommendations on various banking products and services. These services may include checking and savings accounts, credit cards, loans, and digital banking solutions.
The Regional Banking Supervisor is not just a service provider, but a relationship builder who uses their expertise to deliver personalized financial solutions while maintaining high customer satisfaction levels. This role is pivotal within an organization like Dollar Bank, where they support the North Region markets, including Cranberry, Wexford, Richland, Butler, North Hills, Natrona Heights, and Shaler.
Training and Development
As a Regional Banking Supervisor, you are backed by a comprehensive retail training program designed to develop consultative sales skills. This training helps in fostering the ability to deliver outstanding customer service in the financial services or retail industry. It provides an opportunity to lead by example by guiding team members in delivering personalized financial solutions.
Education and Experience Requirements
The position requires a high school diploma or GED. Candidates with a College (Associate’s) degree or a minimum of 2 years of demonstrated ability to deliver outstanding customer service in the financial services or retail industry are preferred. However, the most critical requirement is a demonstrated track record of achieving sales goals. Leadership, supervision, or mentorship experiences are also required. Candidates should also be willing to travel between multiple assigned branches according to business needs and possess a valid driver’s license and access to a reliable vehicle.
Additional background checks as required by the Office of the Comptroller of the Currency are also part of the selection process.
Essential Functions
As a Regional Banking Supervisor, you are expected to build relationships with customers by engaging in a consultative sales approach. The role involves educating customers on ways to utilize technology in branch, online or mobile. You should be able to multitask and swiftly shift from transaction to transaction, making sound decisions that balance customer service and financial loss.
Additionally, you are expected to assist in training and development of new employees within the bank, learn how to open and close branches, adhere to all established branch operational processes and procedures, and maintain the highest level of professional integrity and ethics.
Benefits
Working as a Regional Banking Supervisor comes with a comprehensive benefits package. Full-time employees are eligible for medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.
For more information on the benefits, visit Dollar Bank’s Benefits Page.
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