The Role and Responsibilities of a Product Operations Manager in Consumer Banking Deposits
Amid the constantly evolving landscape of the banking industry, the role of a Product Operations Manager in Consumer Banking Deposits is pivotal. This position demands the ability to adapt swiftly to changing priorities and resources while making significant contributions to a dynamic team. The role requires a blend of expertise, strategic thinking skills, and operational excellence across various product lines.source
Key Responsibilities and Accountabilities
A Product Operations Manager’s role is multi-faceted, involving the development of connectivity strategies across product spaces and the creation of structures that enhance coordination within the product line. An integral part of this role includes collaborating with Legal, Risk, and Compliance teams to ensure all product initiatives align with regulatory and policy requirements. Further, the Product Operations Manager is responsible for driving business readiness for new launches and enhancements.
This role also involves proactive identification of operational risks, streamlining processes for efficiency, and fostering cross-functional collaboration to deliver seamless, high-quality customer experiences. Other responsibilities include leading change initiatives, managing stakeholder communications, and supporting the continuous improvement of the bank’s Deposits 2.0 portfolio.
Required and Preferred Qualifications
To excel in this role, a candidate should have at least 5 years of experience or equivalent expertise in program management or performance optimization. A proven track record of managing and implementing operational effectiveness initiatives is also a must. Other necessary qualifications include knowledge of the product development life cycle, agile methodologies, and consumer banking operations. The candidate should also demonstrate strong analytical and problem-solving skills, clear communication abilities, and a knack for stakeholder management.
Preferred qualifications include prior experience working with Legal, Risk, and Compliance teams within a financial services environment. The candidate should also be capable of driving business readiness for complex product launches, collaborating with cross-functional teams, and managing change initiatives. Advanced knowledge of deposit products, consumer banking regulations, and industry best practices is also desirable.
About Chase and Their Values
Chase is a leading financial services firm committed to helping America’s households and small businesses attain their financial goals. They offer a broad range of financial products and are dedicated to creating engaged, lifelong relationships with their customers. Chase also aids small businesses, nonprofits, and cities grow by delivering solutions for all their financial needs.
Chase is an equal opportunity employer that values diversity and inclusion in its workforce. The firm does not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. They also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
With a focus on customer satisfaction, Chase’s Consumer & Community Banking division serves customers through a variety of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Through a combination of the latest banking technology and comprehensive solutions, they meet the financial needs of nearly half of U.S. households.
