The Role of a Personal Banking Representative in Retail Banking
Retail banking represents a significant aspect of the financial services sector, providing vital services to individual consumers as opposed to institutional clients. An integral role within this division is that of the Personal Banking Representative. This position, often located within the branch network, plays a critical part in enhancing the customer banking experience, fostering relationships with clients, and ensuring compliance with banking laws and regulations.
Responsibilities and Duties
Reporting directly to the Branch Manager, a Personal Banking Representative is tasked with providing exceptional experiences to clients while educating them on a wide range of products and services. Their role extends beyond the confines of the financial center, as they are responsible for outreach to clients, prospects, and the community.
One of their key accountabilities is advising clients on product selection, capitalizing on relationship-building opportunities, and establishing new accounts. They are also responsible for originating and closing consumer loans and second mortgage products, ensuring proper documentation for all account maintenance, and safe deposit rentals and access where applicable. Ensuring compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures is paramount to uphold ethical standards and reduce risk.
Skills & Knowledge
A Personal Banking Representative should possess strong verbal and written communication skills, proficiency in computer skills, and excellent customer service skills. They must also have a good problem-solving ability, strong interpersonal skills, and experience in cash handling. A high school diploma or equivalent is the minimum educational requirement for this role.
Proven experience in a goal-oriented sales or customer service environment is beneficial for this role. Sales experience is also preferred. The individual should be able to work Saturday hours and travel to nearby offices as required.
Compensation and Working Conditions
The pay range for a Personal Banking Representative is between $19.00 and $31.86. The actual compensation within this pay range is decided based on factors like skills, prior relevant experience, and specific work location. For instance, a Personal Banking Representative role available at the Rutland, VT, branch located at 20 West St. is open for applications.
Equal Opportunity
Berkshire Bank is an Equal Opportunity Employer that values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Berkshire Bank also strives to make its website accessible to all users and provides assistance with the application process.
A career as a Personal Banking Representative offers a unique combination of client interaction, product education, and compliance responsibility, contributing significantly to the overall client experience in retail banking. This role can be a stepping stone to more advanced positions in retail banking and the broader financial services industry.
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