Discover a Rewarding Career in Banking with Fifth Third Bank
Are you considering taking the next step in your career? Have you ever thought about the vast opportunities that the banking industry offers? If you are passionate about helping people and are ready to connect with great opportunities, then a career in banking at Fifth Third Bank might be the perfect choice for you. Fifth Third Bank is not just an ordinary bank; their motto, “Make banking a Fifth Third better®,” speaks volumes about their commitment to excellence and their zeal in connecting great people to great opportunities.
Join as a Retail Personal Banker I
At Fifth Third Bank, selected candidates will have the opportunity to become a Retail Personal Banker I after undertaking a comprehensive 4-8 week on-boarding and education program. This immersive program includes rotations in operations and Sales & Service. Upon completion of the training, candidates will undertake a certification to demonstrate the skills necessary to successfully perform a role within the Retail Personal Banker job family.
Responsibilities of a Retail Personal Banker I
The Retail Personal Banker I is a key position within the Financial Center, focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. This role includes a variety of activities, including lobby leadership (Financial Centers), aisle time (Bank Marts), and tele-consulting. It involves processing teller transactions and working as a member of the platform staff.
Being a Retail Personal Banker I at Fifth Third Bank means being responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. The role mandates always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience. It also involves consistently identifying, assessing, managing, monitoring, and reporting risks of all types, all within the Bank’s risk appetite.
Essential Duties and Responsibilities
The role of a Retail Personal Banker I at Fifth Third Bank is multifaceted and includes a wide range of duties and responsibilities. These include using the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs, maintaining an in-depth knowledge of Retail consumer and small business products/services, recommending appropriate solutions using our value proposition, and proactively reaching out to customers to set appointments for periodic financial reviews.
Furthermore, the role involves establishing close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions. A Retail Personal Banker I consistently meets and exceeds customer experience and individual/team production goals, and enhances year-over-year revenue growth as measured by the Financial Center P&L.
Requirements for the Position
The position of a Retail Personal Banker I requires a college degree or work experience providing transferrable skills, with experience in the financial industry preferred. Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers is required. It is also necessary to have the ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
Working Conditions
The role involves normal office conditions. It requires extended viewing of computer screens and the ability to travel within the affiliate for training and scheduling flexibility. Travel outside of the affiliate will also be required for various classroom training sessions.
Fifth Third Bank is not just about providing excellent banking services; it’s about making banking a Fifth Third better® and creating a positive impact in the lives of customers, communities, and employees. If you’re ready to take the next step in your career, you can find more information about the position and how to apply Here.
It’s time to make a difference. It’s time to make banking a Fifth Third better®.
