Personal Banker I – A Role at Singleton Square Bank Mart with a Bilingual Advantage
Banking is more than just transactions and numbers. It’s about connecting people to opportunities and making a positive impact in their lives. This is especially true for the role of a Personal Banker I at Singleton Square Bank Mart, a Fifth Third Bank affiliate, where bilingual Spanish skills are highly preferred. This position offers an exciting career opportunity for candidates seeking to excel in the banking industry.
General Function of Personal Banker I
Selected candidates for the role of Personal Banker I undergo a comprehensive 9-week onboarding and education program, which includes rotations in operations and Sales & Service. The program concludes with a certification exam to test candidates’ understanding of the Retail Personal Banker job family.
The Personal Banker I is a position centered around using the consultative sales process to identify and meet customers’ financial needs. The role involves acquiring new households, deepening existing customer relationships, and processing teller transactions. The position also requires active participation in lobby leadership (Financial Centers) or aisle time (Bank Marts), and tele-consulting.
Essential Duties and Responsibilities
A Personal Banker I has a wide range of responsibilities that include but are not limited to:
- Using consultative sales process and Financial Needs Assessment to build a thorough customer profile
- Maintaining an in-depth knowledge of Retail consumer and small business products and services
- Performing activities aimed at cross-selling to existing customer base and engaging in outside sales activities
- Establishing close relationships with assigned Business Partners and referring customers for timely and holistic financial solutions
- Meeting/exceeding customer experience, and individual/team production goals
- Promoting customer satisfaction with a friendly and professional demeanor
Supervisory Responsibilities and Working Conditions
The position does not involve any supervisory responsibilities. The normal working conditions are in an office environment with extended viewing of computer screens. The role may involve travel within the affiliate for training and occasional travel outside for classroom training sessions.
Minimum Knowledge, Skills, and Abilities Required
The position requires certain qualifications and skills. A college degree or work experience providing transferrable skills, or a combination of both, is preferred. Experience in the financial industry is valuable. Other desired skills include an understanding of advanced math functions for credit and financial information analysis, excellent verbal and written communication skills, and the ability to develop a working knowledge of Retail policies and procedures. Bilingualism, particularly in Spanish, is highly beneficial for communicating with a diverse customer base.
Benefits and Location
Fifth Third Bank understands the importance of recognizing its employees for the role they play in improving the lives of customers. The bank offers comprehensive benefits and differentiated compensation offerings to allow each employee to excel. The role of Personal Banker I is based in Norcross, Georgia 30093.
All employment decisions at Fifth Third Bank, National Association are made without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status. This policy is a testament to the bank’s commitment to promoting an engaged and inclusive culture.
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