Capital One: Manager, Project Management | Retail Bank Operations Case
Capital One, a Fortune 500 company and one of the top 10 banks in the nation, is a leading institution offering a wide range of financial products and services. Catering to consumers, small businesses, and commercial clients, their mission is to become one of the greatest banks in the country. With a strong balance sheet, resilient businesses, a vast customer base, robust analytical abilities, and a talented team, Capital One is well on its way to achieving this goal.
The company fosters a diverse and inclusive work environment where employees from different backgrounds and with varied ideas come together, united by shared values. This dynamic mix of people and ideas makes Capital One not just a successful company, but also a rewarding place to work.
The Role of a Manager, Project Management at Capital One
As a Manager, Project Manager at Capital One, you will be responsible for driving strategy and executing high-priority projects for the company. You will be part of a team of passionate and intelligent individuals, delivering results that directly impact the company’s bottom line. From day one, you will take on exciting responsibilities, working with key stakeholders across the company. The role offers the opportunity to excel and lead alongside some of the brightest talents in the industry and be recognized for your achievements.
Transforming Customer Support through Innovation
Capital One Bank’s Extended Servicing team is revolutionizing customer support by creating seamless, omnichannel, and intelligent end-to-end servicing experiences. The team is leveraging real-time, cloud-based platforms to deliver smart experiences directly to customers and frontline teams to resolve customer needs efficiently and cost-effectively. The Project Manager for Bank Operations plays a crucial role in this transformation.
Collaborating with multiple product and engineering groups, and operations organizations, the Project Manager coordinates strategic initiatives, manages delivery, and challenges the team to deliver business value across the ecosystem of the Bank’s operations. Proficiency in Tableau, Jira, and Snowflake is required for this role. If you are passionate about driving customer-centric innovation through data-driven insights and masterful program execution, Capital One encourages you to apply.
General Responsibilities:
As a Manager, Project Management, you will be tasked with:
- Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.
- Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
- Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
- Leveraging problem-solving and influencing skills to ensure project plans deliver on intent
- Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
- Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Qualifications for the Role
Basic qualifications for the role include at least 3 years of Project Management experience and at least 1 year of People Management experience. Preferred qualifications include 4+ years of Project Management experience, 2+ years of People Management experience, and a PMP, Lean, Agile, or Six Sigma certification.
Compensation and Benefits
Capital One offers competitive salaries based on location and role. This role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. The company also provides a comprehensive set of health, financial, and other benefits that support your total well-being.
Capital One is an equal opportunity employer committed to non-discrimination in compliance with applicable federal, state, and local laws. The company promotes a drug-free workplace and considers for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
If this exciting opportunity aligns with your career goals and you meet the qualifications, consider applying to join the Capital One team as a Manager, Project Management in Retail Bank Operations. More details about this role can be found Here.
