Role of a Product Manager in Small Business Bank at Capital One
Deep-rooted in customer understanding, Capital One has redefined the financial landscape with its pioneering approach to personalized services. By leveraging predictive modeling, this financial giant has revolutionized the way credit card offers are personalized, setting a new standard for the industry. As the company grew, it discovered innovative ways to use technology and direct engagement to comprehend the human problems associated with money and finances. Capital One’s portfolio of businesses and investments ensures it stays at the forefront of the digital revolution transforming the society and the industry.
Small Business Bank: Fueling the US Economy
The Small Business Bank at Capital One recognizes that its customers are the backbone of the US economy. Small businesses constitute 99% of businesses in the US and contribute to 44% of the country’s GDP. The organization is committed to serving these businesses by developing products, services, and experiences that are as hardworking as the entrepreneurs that run them. The Small Business Bank team combines customer-centric approaches with data-driven decision making to create best-in-class, business-grade experiences.
The Role of a Product Manager
Capital One Small Business Bank is seeking a Product Manager to join the Servicing and Payments Product team. The Product Manager will reimagine the servicing and payment experiences for small business associates. This role will involve defining, building, and accelerating experiences for the front line and back office associates, enabling efficient service delivery to small business customers. The role balances coaching, visionary, and problem-solving responsibilities, leading a high-impact team and co-creating a futuristic vision for the product.
Key Skills and Responsibilities
The Product Manager is expected to demonstrate proficiency in several key areas:
Human-Centered Approach
Emphasizing customer insights and user experience, the Product Manager will define clear and actionable problem statements, leverage customer insights to influence feature development, and strive to create world-class, omni-channel experiences.
Business Focus
The Product Manager will prioritize the product roadmap based on business outcomes, make balanced judgment calls on risks, and innovate on ways to iterate faster for the immediate team.
Technology-Driven Mindset
Understanding the technology and architectural vision, the Product Manager will partner with the tech team to make comprehensive design decisions and proactively identify opportunities to improve key metrics such as security, resilience, and performance.
Integrated Problem Solving
By developing frameworks for complex decision making, the Product Manager will drive meaningful outcomes and accelerate the decision-making process.
Transformational Leadership
As a leader, the Product Manager will communicate a 6-month vision to stakeholders, build relationships beyond the immediate team, contribute to team culture and recruiting, and mentor junior product associates.
Qualifications
At least three years of experience in Product Management is required, along with a Bachelor’s or Master’s Degree in a quantitative field or an MBA with a quantitative concentration. Preferred candidates will have experience translating business strategy and analysis into consumer-facing digital products.
For more details on this role and to apply, please visit Here.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. The company promotes a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
