Role of Manager, Product Manager Retail Bank – Spend & ATO in Capital One
Product Management at Capital One is a dynamic and evolving field that calls for innovative thinking, identifying opportunities for value creation, and driving sustainable customer experiences using technology. We firmly believe that our diverse business portfolio and our investments in growth and transformation are the keys to our success in the digital age.
About the Team
The Customer Trust & Safety team is responsible for implementing rules and policies that enable customers to effectively manage and utilize their funds. This involves making decisions about fund availability after deposits, preventing fraudulent takeovers of customer accounts, and setting limits on the amount of money that customers can transfer in and out of the bank. The team achieves this by developing an intelligent, data-driven system that governs the policies, models, and data integrations behind every decision.
The team also works to build empathy and trust with customers and associates when a decision requires human intervention. Comprising strategists, builders, and customer advocates, the team thrives on tackling complex problems at the intersection of technology, data, and human experience.
About the Role
The role of the Product Manager, focused on Spend and Account Takeover (ATO), is crucial for customer safety. The main responsibilities include managing Account Takeover Detection, Alerting, and Decisioning. The mission of the team is to make transactions seamless for legitimate customers while protecting the bank and our customers from fraud, scams, and risk. This role will be responsible for managing the associate and customer experience after a decision flags them for risk.
The mission of you and your team is crucial for the bank’s growth: to make transactions seamless for legitimate customers while protecting the bank and our customers from fraud and scams. This role will involve defining and building our next-generation of machine-learning models and policies to identify and protect our customers from emerging threats, while also partnering with teams across the organization to guide customers and associates through the decisions those models and policies make. As a highly collaborative role, you will work closely with product managers, designers, engineers, data scientists, operations, and business partners across Capital One’s Retail Bank and Enterprise teams to continue to evolve our decisioning platform and strategy.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
- Human Centered – You’ll need to obsess about internal and external customer needs and innovate product solutions accordingly.
- Business Focused – You’ll be expected to deliver game-changing outcomes by focusing on leverage and execution excellence.
- Technology Driven – You’ll need to leverage technology to deliver innovative and resilient solutions that enable both near term and long term value.
- Integrated Problem Solving – You’ll be tasked with identifying and resolving complex problems to deliver outcomes while mitigating product risks.
- Transformational Leadership – You’ll be leading cross-functional teams to solve customer problems and drive organizational alignment.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. To learn more about the role, salary range, and benefits, visit Here.
