Capital One: Transforming Retail Banking through Product Management
The realm of product management in Capital One is a dynamic and thriving field that necessitates a fresh look at conventional approaches, the identification of opportunities for value creation, and the delivery of innovative and sustainable customer experiences via technology. In view of the digital revolution that is reshaping our society and industry, the company firmly believes that its diverse business portfolio and investments in growth and transformation will empower it to succeed, boasting the scale, brand, capabilities, talent, and values required.
About the Team
Understanding our customer is vital for the security and stability of our Bank and for safeguarding the integrity of the banking system. The Manager, Product Management, for Identity Servicing holds the responsibility for Retail Bank’s case experiences that support critical moments where a customer’s identity or banking behavior needs to be changed or verified. This role also contributes to supporting the Bank’s AML/KYC policies. In collaboration with stakeholders across the enterprise, this role will refine and implement a vision for the future of identity servicing by leveraging extensible features and experiences.
Capital One Product Framework
For successful product management, the role requires proficiency in five key areas that are considered the foundation of Capital One’s product framework:
- Human Centered – The emphasis is on understanding both internal and external customer needs to innovate and reimagine product solutions.
- Business Focused – The goal is to deliver game-changing outcomes by focusing on leverage and execution excellence.
- Technology Driven – The strategy is to leverage technology to deliver innovative and resilient solutions that enable both near term and long term value.
- Integrated Problem Solving – The approach is to identify and resolve complex problems to deliver outcomes while mitigating product risks.
- Transformational Leadership – The leadership style is to lead cross functional teams to solve customer problems and drive organizational alignment.
Qualifications for the Role
The basic qualifications for this role include a minimum of 3 years of experience working in product management and a degree (or in the process of obtaining one) in a quantitative field such as Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field. Preferably, the candidate should have experience translating business strategy and analysis into consumer facing digital products. However, Capital One will not sponsor a new applicant for employment authorization for this position.
Compensation
The annual salaries for this role, based on location, range from $158,400 to $180,800 in McLean, VA, and $172,800 to $197,200 in New York, NY. This role is also eligible to earn performance based incentive compensation, which may include cash bonuses and/or long term incentives. Incentives could be discretionary or non discretionary depending on the plan.
Capital One provides a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. The company is committed to non-discrimination in compliance with applicable federal, state, and local laws and promotes a drug-free workplace.
For more information on this role and to apply, visit here.
