Manager, Process Management – Banker Efficiency & Effectiveness, Business Banking
Capital One, a Fortune 500 company and one of the nation’s leading banks, is currently seeking a dedicated Manager for Process Management in their Business Banking Sales & Service division. As a part of this dynamic and talented team, you will have the opportunity to contribute to the creation and enhancement of innovative processes that drive sales insights, efficiencies, and effectiveness to the Business Banking team. This role is integral to delivering sales processes that directly impact the company’s bottom line and it offers exciting responsibilities and opportunities for collaboration from the get-go.
A Collaborative and Inclusive Environment
At Capital One, diversity and inclusion are more than just buzzwords. We believe that a variety of thoughts, ideas, and backgrounds are the key ingredients to creating a great company and a great place to work. Our shared values guide us in nurturing an environment where everyone feels valued and heard. As a Manager, Process Manager, you will be a part of this diverse and inclusive culture, working with key stakeholders across the company, and contributing to our goal of becoming one of the nation’s greatest banks.
Key Responsibilities
As a Manager, Process Manager, your primary responsibilities will include leading, designing, implementing and monitoring process improvement initiatives with a focus on customer insights, sales efficiencies, and sales effectiveness for Business Banking. You will collect, analyze, and measure process data, initiate sustainable business practices and procedures, and report your findings to senior leadership and executives. You will be expected to resolve complex problems, create and maintain formal process documents, and collaborate on larger initiatives. This role requires strong judgement, problem-solving skills, communication, and leadership.
General Qualifications
To be considered for this role, you should have at least 2 years of Process Management experience and at least 1 year of Google Suite experience.
Preferred Qualifications
While not mandatory, a Bachelor’s Degree, Lean, Agile, Six Sigma, Business Process Management, or Project Management certification, at least 1 year of experience in Banking or Business Banking, and at least 2 years of Sales Process Management experience will be advantageous.
Work Structure and Remuneration
This hybrid role requires associates to spend 3 days per week in-person at one of our offices. The minimum and maximum full-time annual salaries for this role vary by location. Performance-based incentive compensation, which may include cash bonuses and/or long term incentives (LTI), are also available. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Capital One is committed to providing equal opportunities to all, regardless of race, religion, age, gender, disability, or any other protected characteristic. We are dedicated to promoting a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
If you believe you have the necessary skills and experience to excel in this role and are excited about the opportunity to make a significant impact on our Business Banking team, we encourage you to apply Here.
This article is based solely on the information provided in the job posting and does not represent the views or opinions of Capital One. For more information, please refer to the source link. Source Link.
