Discover a Fulfilling Career at USAA as an Intermediate Bank Disputes Specialist
Are you interested in a career that champions honesty, integrity, loyalty, and service? USAA offers an exciting opportunity for individuals with a knack for problem-solving and a strong grasp of federal and state Laws, Rules, and Regulations (LRRs). The role of an Intermediate Bank Disputes Specialist is a sensitive one and provides the unique opportunity to protect the financial interests of USAA and its members. This position, characterized by its moderate complexity, requires a detailed investigation and resolution of fraud and non-fraud transactional disputes filed by members on their credit cards, debit cards, and deposit accounts.
USAA – Empowering Members Towards Financial Security
USAA is committed to empowering its members to achieve financial security. This is achieved by providing highly competitive products, exceptional service, and trusted advice. USAA takes pride in being the #1 choice for the military community and their families, and the core values of the organization – honesty, integrity, loyalty, and service – are reflected in the way they treat their members and employees. USAA invites you to be part of what truly makes them special and impactful.
The Sensitive Role of an Intermediate Bank Disputes Specialist
As an Intermediate Bank Disputes Specialist, you will be tasked with protecting the financial interests of USAA and its members. This is achieved by thoroughly investigating and resolving complex and moderately complex fraud and non-fraud transactional disputes filed by members on their cards and deposit accounts, all while complying with federal and state LRRs. The position comes with the authority to conduct in-scope activities, including the movement of USAA or Member funds. This role is classified as a Sensitive Position, requiring the incumbent to fulfil a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.
Working in a highly regulated environment, your performance will be measured by quality and productivity metrics aligned to business scorecards. The complexity of the role may require you to conduct in-depth investigations, research claims, identify fraudulent and non-fraudulent activities, determine liability, and execute corresponding financial adjustments. You will also be responsible for providing customer service to satisfy member requests and provide dispute resolution outcomes.
Key Responsibilities
- Investigate complex Fraud and Non-Fraud Credit Card, Debit Card and Deposit transactional disputes while ensuring regulatory compliance.
- Utilize problem-solving skills and knowledge of LRRs and payment association rules (Visa, Amex, NACHA, Zelle, etc.) to research, resolve, and recover funds for disputed activity.
- Process account credits/debits when necessary, in accordance with regulatory requirements.
- Document the results of a reasonable investigation within the appropriate case management system.
- Engage in control or exception functions associated with Fraud and Non-Fraud Credit Card, Debit Card and Deposit transactional disputes.
Qualifications
To be considered for this role, you should have a High School Diploma or General Equivalency Diploma. At least 1 year of customer contact experience in a financial services organization, including dispute processing and/or conflict resolution, is required. Moreover, 1 year of analytical problem-solving experience and experience working under Federal Banking Regulations are also necessary.
Benefits and Compensation
USAA offers a comprehensive benefits package to support the physical, financial, and emotional wellness of its employees. This includes medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and various wellness programs. The salary range for this position is $43,680.00 – $67,840.00.
USAA is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in this role, submit your application today. For more details, click Here.
