Join Fiserv: A Global Pioneer in Fintech and Payments
Are you seeking a platform to express your innovative ideas? Are you ready to make a significant impact on the world? If so, your future awaits at Fiserv. We are a global leader in Fintech and payments, providing exceptional services that move money and information in ways that transform lives and businesses globally.
Our services form the backbone of the financial ecosystem, connecting financial institutions, corporations, merchants, and consumers millions of times a day. Whether it’s swiping a credit card, making a payment through a mobile app, or withdrawing money from the bank, there’s a high chance we’re involved. At Fiserv, we offer an opportunity to make a global-scale impact by making a difference in how we handle money and information.
Your Role at Fiserv: Implementation & Client Success Analyst I – Business Banking
We are looking for an Implementation & Client Success Analyst I – Business Banking to join our Digital Solutions Abiliti implementation team. In this role, you will be responsible for leading client implementations, providing training, consulting, and support throughout the project lifecycle. These implementations could be part of a larger conversion or a standalone product installation.
As the Analyst, you will build relationships across various groups within Fiserv to deliver solutions. The products you will be implementing primarily revolve around online banking products, including mobile deposits, ACH, wires, alerting, web site, positive pay, tokens, and more.
As a Business Banking SME, you may be responsible for an overall client implementation or work on intricate business banking aspects across a portfolio of projects. In addition to the responsibilities of an Implementation Analyst, you will also configure and troubleshoot business banking features, engage with clients on potential process changes, and guide other Implementation Analysts on their projects and business banking scope items.
Your Responsibilities at Fiserv
Your role at Fiserv will encompass a broad range of responsibilities. You will lead multiple implementation projects with defined timelines for Fiserv clients, acting as a liaison between various parties for projects involving multiple product offerings or interfaces for Fiserv and third-party vendors. You will thoroughly track, organize, document, and communicate all product implementation-related activities for each client.
Moreover, you will develop and maintain a comprehensive understanding of Fiserv products and services, staying abreast of industry trends and best practices. You will become a subject matter expert in the products you are implementing, resolving product and technical issues, including complex functionality that may require knowledge of interdependent systems and components.
You will also have the opportunity to lead initiatives designed to drive efficiencies and deliver higher quality implementations based on key areas of expertise. These projects may include data mapping, code validations, and provide go-live support via phone or client onsite support.
Qualifications for the Role
To qualify for this role, a degree in Finance, Accounting, Business, Computer Science, or Management Information Systems is required, or equivalent experience. You should also have over 10 years of experience with Commercial/Business Banking at a Financial Institution or Financial Services corporation serving banks or credit unions, and at least 5 years of experience with customer-facing projects or in a client support role.
Strong communication, research, problem-solving, and analytical skills are essential, as is proficiency in core computer skills such as Microsoft Office. Time management skills, basic networking, and data communication understanding, along with Project Management experience and/or PMP certification, would be a great asset.
Our Commitment to Equal Opportunity
At Fiserv, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact us.
Thank you for considering employment with Fiserv. We invite you to apply, using your legal name, and complete the step-by-step profile and attach your resume. We look forward to hearing from you!
For more information on this role, click here.
Please note: Be aware of fraudulent job postings that are not affiliated with Fiserv. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
