Extraordinary Careers at Nationwide Financial
Are you someone who enjoys being part of a team that provides exceptional care, helping individuals and businesses prepare for and protect their futures? If you answered yes, then Nationwide Financial might be the perfect fit for you.
At Nationwide®, “on your side” is not just a slogan, but a commitment that defines everything we do. We believe in putting our customers and partners at the center of our operations, and we are constantly on the lookout for associates who are passionate about delivering extraordinary care. Here
Joining Nationwide Financial on a SuccessFlex Basis
This position will be hired on a SuccessFlex basis, providing a flexible work schedule that includes 2 days in office and 3 days remote. Note that the hired associate must reside within 35 miles of Grandview: 1000 Yard Street, Grandview OH, 43215. Please bear in mind that this role does not qualify for employer-sponsored work authorization, and Nationwide does not participate in the STEM OPT Extension program.
Key Responsibilities
As a representative, you will be tasked with the processing of incoming payments for Individual Retirement Accounts (IRAs), managing beneficiary updates and contract-level changes, and handling returned mail by updating records and re-sending account statements to members.
Job Description
If you love connecting and building new business relationships and have a natural curiosity, are passionate about helping people, and are motivated to accelerate both your personal and professional growth, we would love to hear from you! As a representative, you will provide timely, efficient service for an assigned product and/or service center internal and external customer. You will ensure that we are providing extraordinary care to our customers through workflow management and meeting all required service level agreements.
Key Responsibilities
Your key responsibilities will include processing business requests according to government regulations, contract provisions, and internal procedures and controls. You will uphold professional conduct consistent with excellent customer service, maintain current knowledge of contract and product provisions, and understand federal and state regulations. You will also consult and interpret contract provisions for current and past products for policyholders, agents/brokers, and other operating units.
Skills and Experiences
The ideal candidate will have a high school education, with undergraduate studies being desirable. One to three years of work experience with product-related customer service work experience is preferred. A general knowledge of office practices, customer service, information systems, and insurance/financial services industry practices (i.e. annuities, mutual funds) is also preferred.
Benefits
At Nationwide, we offer an array of benefits to fit your needs, including medical, dental, vision, life insurance, short and long-term disability coverage, paid time off, 401(k) with company match, company-paid pension plan, and more.
Equal Opportunity Employer
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic protected by applicable law.
