Why Choose a Career at Webster?
If you’re seeking a career that not only offers you the opportunity to grow professionally but also allows you to make a substantial impact on individuals, families, and businesses, then Webster is the place for you. Founded in 1935, Webster has always prioritized people, striving to support their clients and colleagues in achieving their financial objectives. As a prominent commercial bank, Webster remains committed to serving its clients and backing the communities they are part of.
Webster stands out in the banking industry thanks to its core values, which include Integrity, Collaboration, Accountability, Agility, Respect, and Excellence. These values form the bedrock of Webster’s operations, shaping the way they conduct their business and interact with their employees, clients, and communities.
Join the Webster Team
Webster offers a workspace where you can not only broaden your career horizons, but also benefit from the numerous development opportunities they provide. Furthermore, you get to engage in work that is truly meaningful and impactful. One of the roles available at Webster is that of a Banking Center Manager. This position is responsible for various functions, staff, and daily operations within a banking center. The role involves implementing the Webster banking center network strategy, which includes achieving sales, customer service, P&L management, operations, and employee development goals.
What the Role Entails
As a Banking Center Manager, your responsibilities will include consistently meeting or exceeding all sales goals, retention goals, and Superior Service Quality (SSQ) standards. You will also be required to develop, implement, and manage a detailed business plan, actively cross-sell and resolve client issues, and support the segmentation strategy with existing clients to aid the Banking Center’s growth and profitability objectives.
In addition to this, the role also involves identifying, cultivating, and supporting key customer segment relationships, maintaining a working knowledge of all Webster asset, liability, and partner products and services, and ensuring timely completion of audits. You will also be tasked with scheduling all branch employee shifts to meet customer service needs and enhancing employee engagement through coaching, support, and constructive performance feedback.
Skills and Abilities
The role of a Banking Center Manager demands an intricate knowledge of retail banking products and services, strong customer service skills, relationship-building capabilities, organizational skills, computer skills, and comfort with current technology. Effective communication skills are also a crucial requirement for this role.
Education and Experience Qualifications
At a minimum, candidates for this role should have a High School Diploma or General Education Degree (GED). However, a Bachelor’s Degree in Arts/Sciences (BA/BS) is preferred. Furthermore, 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication, and organization skills, is required.
The estimated salary range for this position is $70,000.00 to $115,000.00 USD annually. However, the actual salary may vary based on job-related factors such as knowledge, skills, experience, and location. Additionally, this position qualifies for incentive compensation.
Inclusion and Diversity at Webster
Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers. They are committed to maintaining an inclusive environment, where all qualified applicants are considered for employment without discrimination based on race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
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