Why Choose a Career at USAA?
USAA is a top-rated financial services company dedicated to serving the military community and their families. Our mission is to empower our customers by offering highly competitive products, exceptional service, and trustworthy financial advice. By choosing USAA, you are choosing a company that values honesty, integrity, loyalty, and service. These are not just words to us; they are principles that guide how we interact with each other and our members. If you seek a fulfilling and impactful career, USAA might be the perfect fit for you.
Embrace Growth and Learning at USAA
One of the many benefits of choosing a career with USAA is the opportunity for professional growth and learning. For instance, our Bank Customer Service & Sales role is a great starting point for anyone seeking a new career path. USAA makes a significant investment in its employees by offering a comprehensive, fully paid three-month training program. This program includes all training materials, class discussions, hands-on training, and e-learning modules. In addition, our in-office development program is designed to promote a proactive and independent support style to service our membership.
Join Our Team in Phoenix
We are currently seeking dedicated professionals to join our team in our Phoenix office for future customer service and sales opportunities in 2026. The office, located at Norterra Dr. (Happy Valley) and I-17, operates on a schedule that ranges from 6:00 am to 10:00 pm local time. The roles include a 15% shift differential for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. Military veterans and spouses are highly encouraged to apply. Please note that relocation assistance is not available for this position.
Role of a Bank Customer Service & Sales Representative
As a Bank Customer Service & Sales Representative at USAA, your role is to facilitate the financial security of our members through needs-based sales and service conversations. You will work within defined guidelines on a single Banking line of business or product set. This position is not just about selling; it’s about making a difference to our members by identifying immediate and underlying financial needs and providing relevant solutions through offering USAA Banking products and services.
Key Responsibilities
- Handling inbound member calls in a fast-paced contact center environment
- Using effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions
- Efficiently navigating multiple systems and programs while maintaining an engaging member interaction
- Developing banking product knowledge to attract new members and expand relationships with current members
- Advising and educating members on available USAA digital tools and resources
- Providing outstanding member service by demonstrating empathy, active listening, and professionalism
- Applying strong time and call management skills in assisting members with banking needs
- Embracing continuous improvement and development through coaching and collaboration with manager and team members
Qualifications
To qualify for this role, applicants must have a High School Diploma or GED, the ability to provide outstanding customer service, strong interpersonal and communication skills, and the ability to prioritize and multitask. Additionally, successful completion of a job-related assessment is required.
Compensation and Benefits
The hiring range for this position is: $43,680.00 – $44,680.00. However, actual salary may vary by location. At USAA, we have an effective process for assessing market data and establishing ranges to ensure we remain competitive. Potential employees may also be eligible for pay incentives based on overall corporate and individual performance. In terms of benefits, USAA offers comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. We also provide career path planning and continuing education to assist employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. We encourage interested applicants to apply as soon as possible, as we accept applications on an ongoing basis. USAA is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Find out more about this opportunity Here.
