Have Your Voice Heard and Actions Count with MUFG
Are you looking to make a significant impact in the financial world? Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups, offers you that opportunity. With a global network of 150,000 colleagues, MUFG strives to make a difference for every client, organization, and community it serves. The bank stands by its values of building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
As part of MUFG’s vision to be the world’s most trusted financial group, the bank fosters a culture that puts people first. It encourages new and diverse ideas and promotes collaboration towards greater innovation, speed, and agility. This commitment extends to investing in talent, technologies, and tools that empower you to take charge of your career.
By joining MUFG, you’ll find inspiration is expected, and making a meaningful impact is rewarded. Your workdays will typically be split between an MUFG office or client sites for four days, and remote work for one day. A member of the recruitment team will provide more details on this flexible arrangement.
A Career Opportunity: The JCB Client Services Analyst
The Japanese Corporate Banking (JCB) Client Services Analyst plays a crucial role within MUFG. The primary responsibility of the role is to assist JCB corporate banking clients by responding to their inquiries and requests, determining appropriate pricing of loans and deposits based on the market condition at the time of request and relationship status, and instructing middle and back office to book transactions once the rates are agreed upon.
As a JCB Client Services Analyst, you will contribute to the growth of JCB and maximize client satisfaction. It is also your responsibility to proactively reach out to the clients in case of irregular activities at their account to resolve any discrepancies and funding shortages. This role is vital in protecting the client fund, acting as the first line of defense in safeguarding the bank’s capital, liquidity, and reputation.
Primary Responsibilities of a JCB Client Services Analyst
Here’s a look into what you can expect in this role:
- Monitor maturing loans, deposits, and foreign exchange (FX) transactions, proactively reaching out to the clients to ensure their funding, saving, and forex needs are properly addressed each day.
- Determine the rate applicable to the clients based on the relationship status and credit approval conditions and seek funding rates from the Global Market Division.
- Instruct the back office operations to proceed with booking the transactions once the terms and conditions of the products are agreed upon, ensuring these meet approved conditions and confirm sufficient credit capacity.
- Close foreign exchange deals (buying and selling) with all major currencies for spot dates and also set forward option contracts.
- Arrange standby domestic/Caymen/money market for various terms and conditions, ensuring the rate quoted meets all internal guidelines.
- Improve/maintain client satisfaction by responding in a timely manner to various client inquiries and requests.
- Deepen awareness and limit the potential for fraud. Investigate any suspicious activities and wire transfers, contacting clients to ensure all funding and fund transfers are properly authorized by registered representatives.
- Monitor NSF (non-sufficient fund) data throughout the day and contact the client and relationship manager to address the NSF not to lead to overdraft.
- Monitor WIP account to ensure every entry should be accounted for to have correct GL data.
- Meet with the client to brief on the services CSD provides and support the relationship manager to market JCB’s full service and dedicated client service resources.
In addition to these responsibilities, you will also be responsible for coordinating with other departments to address client requests and inquiries and contribute to department management through participation in trainings, projects, and maintaining comprehensive data.
Qualifications Needed for the Role
Here are the qualifications you need to be a successful JCB Client Services Analyst:
- A Bachelor’s degree or equivalent work experience.
- Minimum one year of client services work experience in the Financial Services industry.
- Prior experience in corporate banking, wealth management, or at a senior retail branch level is preferred.
- In-depth knowledge of corporate banking procedures, products, and operations (Loan, Deposit, Foreign Exchange, a full suite of transaction banking products, wire transfer, ACH, etc.), trade finance products (SBLC, LC, BB BR).
- Excellent communication skills with attention to details and problem-solving capacity (Japanese language proficiency is preferred).
- Ability to build positive working relationships with various internal partners.
- Knowledge of basic PC applications (MS Word, Excel and PowerPoint).
- Basic knowledge of accounting principles.
For this role, the base pay range is typically between $74K – $81K, depending on your job-related knowledge, skills, and experience. This role may also be eligible for certain performance-based bonuses and/or incentive compensation. Additionally, MUFG provides a competitive benefits package, which includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on MUFG’s Total Rewards package, you can check out the MUFG Benefits Summary.
MUFG is an Equal Opportunity Employer and is committed to leveraging the diverse backgrounds, perspectives, and experience of its workforce to create opportunities for its colleagues and its business. The bank does not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status protected under applicable federal, state, or local law.
