Introduction to Consumer & Business Banking and the Role of a Senior Relationship Banker
In the evolving world of financial services, companies like Santander are leading the way through a customer-centric approach that values innovation, bold thinking and challenging the status quo. This global leader is transitioning from a high-impact brand to a technology-driven organization, placing its people at the heart of this transformation.
Among the roles that make a significant impact in this transformation is that of a Senior Relationship Banker, particularly in locations like Avon, CT, United States of America. This role is not just about managing client relationships, but also about enhancing them, with a focus on attracting and retaining new clients while strengthening existing ones.
Key Responsibilities of a Senior Relationship Banker
A Senior Relationship Banker at Santander is tasked with the direct management and growth of a client portfolio comprised of high-value consumer and small business clients. This role involves maximizing cross-sales opportunities through effective customer profiling and encouragement of interest in various consumer and business banking products.
As a Senior Relationship Banker, you are expected to deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners. Providing comprehensive support to clients is essential, ensuring their needs are met and issues resolved efficiently.
Apart from managing a diverse portfolio, a Senior Relationship Banker is also expected to deepen relationships with new and existing customers by maintaining regular outreach. The role demands a high level of expertise on Santander products and services and the ability to articulate the benefits that will help customers based on their specific needs.
Digital Engagement and Compliance
With the rise of digital platforms, a Senior Relationship Banker is also required to engage customers through these channels to enhance customer interactions and educate them on self-service options. Not to mention, they must ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
Qualifications and Skills Required
The role of a Senior Relationship Banker requires a specific skill set and qualifications. A high school diploma, GED, or equivalent education is required, preferably in Business Management or Finance. A Bachelor’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education is preferred.
Experience in selling products and/or services in an incentive-based environment is necessary. A track record in sales and cross-selling products and services, proven ability to manage a portfolio of clients effectively, and relationship-building skills are essential. Additionally, the ability to work effectively in a team environment, use critical thinking to solve problems and provide solutions to customer issues, and excellent communication skills are vital.
Technical Skills and Certifications
Proficiency in digital tools and technology is crucial in this role, as is the ability to follow directions, policies, and procedures. While no specific certifications are listed for this job, familiarity with Microsoft Office products is a plus.
Compensation and Benefits
The base pay range for this position varies, with a minimum of $54,375.00 USD and a maximum of $90,000.00 USD. Santander recognizes the importance of rewarding its employees fairly and competitively, offering benefits designed to support them and their families.
As an equal opportunity employer, Santander encourages all qualified applicants to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
If you’re interested in exploring the possibilities of a career as a Senior Relationship Banker at Santander, they want to talk to you!
For more information about the role and to apply, visit the source link Here.
