Enhance Your Banking Career with Fifth Third Bank
At Fifth Third Bank, we’re more than just a bank. We’re a connector of people and opportunities. We believe in the power of banking to change lives, and we’re committed to making banking a Fifth Third better®. If you’re ready to take the next step in your career, we invite you to consider joining us on this exciting journey. Here is where you can find out more about the opportunities available.
What Does a Consumer Banker II Do?
As a Consumer Banker II, you will be tasked with providing an exceptional customer experience. Your role will involve solution-based conversations about our full range of banking products and services. This will be achieved through efficient inbound call handling in our state-of-the-art call center. In addition to supporting existing customers, you will also have the opportunity to contribute to the bank’s marketing efforts.
Our Commitment to Risk Management
We believe in the importance of risk management. As a Consumer Banker II, you will be expected to follow our policies and procedures to the letter. You will also be held accountable for your actions and behaviors, ensuring a positive customer experience at all times. We are committed to identifying, assessing, managing, and monitoring risks of all types within the bank’s appetite for risk.
Essential Duties and Responsibilities
As a Consumer Banker II, your responsibilities will include:
- Applying knowledge of consumer banking products and financial need assessment tools to enhance the customer experience and help customers achieve their financial goals
- Using a consultative approach with current customers to uncover and identify their needs, while tailoring recommendations and solutions accordingly
- Maintaining a well-developed, working knowledge of our products, services, and processes
- Collaborating with internal partners to ensure customer needs are met
- Adhering to the Bancorp Code of Business Conduct and Ethics, and other related policies
What Are the Minimum Requirements?
To become a Consumer Banker II, you will need the following:
- A High School Diploma or GED and 1 year of customer service or call center experience, or a college degree or equivalent military experience
- The ability to comfortably manage customer experience and financial consultation over the phone
- The capability to professionally represent Fifth Third Bank in verbal and written communication
- A demonstrated ability in making sound decisions
- S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site provides the necessary MU4R Questions and registration requirements for this position
Join the Fifth Third Family
At Fifth Third, we value our employees and understand the important role they play in our overall success. We offer comprehensive benefits and a variety of compensation offerings to enable each employee to be their best every day. We are also proud to have an engaged and inclusive culture that promotes and ensures equal employment opportunity in all employment decisions.
We’re based in Cincinnati, Ohio, and we’re looking forward to welcoming you to our team. If you’re ready to take the next step in your banking career, we invite you to learn more about the opportunities at Fifth Third Bank. You can find more information here.
