A Deep Dive into the Role of a Product Portfolio Operations Manager
As the business landscape shifts and evolves, organizations are increasingly dependent on individuals who can adapt swiftly and contribute their expertise in a dynamic environment. One such role that stands as a cornerstone of operational efficiency and strategic thinking in the consumer banking sector is that of a Product Portfolio Operations Manager. Their primary responsibility lies in applying their skills across product lines while maintaining an adaptive approach to changing priorities and resources. The role, in essence, is to create structures that enhance coordination within the product line while implementing connectivity strategies across the product space.
This position is particularly crucial in a Consumer Bank setting, where the Product Portfolio Operations Manager becomes a foundational member of the team. They are directly responsible for ensuring that product investments and roadmaps align with the Consumer Bank’s strategic objectives. As the Partner Planning & Engagement Lead for the Consumer Bank agile product portfolio, this role supports the mobilization of product teams to deliver large-scale initiatives. This individual enables frictionless execution by ensuring that agile product partners align to deliver against Consumer Bank priorities.
Through collaboration with cross-functional partners and a focus on continuous improvement, the Product Portfolio Operations Manager contributes to better business and product outcomes across the organization.
Key Responsibilities of a Product Portfolio Operations Manager
As a Product Portfolio Operations Manager, you are expected to carry a diverse set of responsibilities. One of the key roles involves working across products to ensure delivery against business objectives while coordinating reporting and communication plans for portfolio management operations and change initiatives. This involves enabling operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices.
The role also involves driving the adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized. Implementing a product-level collection strategy consisting of controls, financials, and resourcing needs is also part of the job.
Furthermore, the Product Portfolio Operations Manager will align partner product priorities to CB strategic business objectives and desired P&L outcomes. They will also establish a partner communication framework to create awareness and alignment to business objectives and product priorities. In collaboration with Product Owners, Technology Leads, Design Leads, and Data Owners, they will track roadmap execution, capacity, dependencies, risks, and performance metrics.
Another crucial responsibility is to ensure Consumer Bank stakeholders are aligned to capabilities being built by product partners that impact the Consumer Bank business and customers. They will also drive operational process improvements, facilitate the adoption of agile product development best practices, and resolve escalated issues. Preparing senior management updates and synthesizing complex information into executive level communications, as well as supporting special projects and executive requests, are also part of their duties.
Required and Preferred Skills for a Product Portfolio Operations Manager
The role requires specific qualifications, capabilities, and skills. A minimum of 5 years of experience or equivalent expertise in program management or performance optimization is required. Proven abilities to manage and implement operational effectiveness initiatives and operate within the product development lifecycle and agile methodologies are also crucial. Proficiency in Agile methodology, Jira/Jira Align, Microsoft Suite (Word, PowerPoint, Excel), and Confluence is necessary.
The successful candidate must also demonstrate strong organizational and project management skills, the ability to manage multiple high-priority initiatives simultaneously, and the ability to influence, align, and build consensus among stakeholders across the organization. They should be skilled at translating complex information into clear, engaging, and persuasive messages that resonate with senior audiences and show exceptional attention to detail and strong analytical skills.
Preferred qualifications include experience in financial services and consumer banking.
A Glimpse into the Organization
Chase, the organization offering this role, is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. They offer a competitive total rewards package, including a base salary determined based on the role, experience, skill set, and location. In eligible roles, employees may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
Chase places a high value on diversity and inclusion and does not discriminate on the basis of any protected attribute. They also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, mental health, or physical disability needs.
For more information about this role, you can visit the original job description Here.
