Understanding the Role of a Community Office Assistant Manager
A Community Office Assistant Manager plays a pivotal role in the smooth operation of daily banking tasks, excellent customer service, and effective team coordination. Operating under the bank’s philosophy of positive energy, positive outcomes, this position is essential to the success of a banking institution. The Assistant Manager is responsible for supporting the Community/Commercial Office Manager in overseeing the banking operations daily. For more details about this position, you can visit Here.
Key Responsibilities
The Community Office Assistant Manager is tasked with several critical responsibilities that ensure the bank’s smooth operation. These responsibilities include, but are not limited to, aiding in supervising front line employees, addressing customer inquiries and resolving basic service issues, ensuring transaction accuracy, compliance, and branch cash control. They also contribute to branch sales goals, track performance metrics, train, coach, and develop front line employees, and maintain professional COI relationships.
Attitudes
A successful Community Office Assistant Manager builds positive relationships with both internal and external clients. They value other’s feelings and rights in both words and actions and embrace other’s unique beliefs, backgrounds, and perspectives. This professional showcases respect by treating colleagues, clients, and community members with dignity and fairness. They prioritize customer needs by ensuring clients receive timely and personalized support. They also foster a diverse and inclusive work environment where all clients and employees feel valued and heard.
Behaviors
The Community Office Assistant Manager demonstrates strong business ethics and honest behaviors. They positively influence and work with others to achieve excellent results. This includes demonstrating leadership by guiding, motivating, and developing team members. They uphold ethical standards and honesty in all their actions. They collaborate effectively with different departments and branches to achieve collective goals, share insights, and solve problems. They also engage in community outreach and corporate social initiatives.
Competencies
The Community Office Assistant Manager reflects skill, good judgment, positive conduct, and personal responsibility for assigned areas. They seek to implement and leverage services and technologies that create efficiencies. They are accountable for meeting performance targets, complying with regulations, and upholding company policies. They stay updated with industry trends, adopt new technologies and processes, and foster a culture of creativity. They maintain high standards of conduct, appearance, and communication.
Supervisory Responsibilities
A Supervisor drives strategic success by encouraging transparency, maintaining a focus on shared organizational goals, and making time for professional development. They are expected to hold regular one-on-ones with direct reports to align goals, offer guidance, and foster growth within their teams.
Position Level Expectations
The Community Office Assistant Manager I and II have different expectations. The Assistant Manager I is to provide an exceptional client and employee experience, originate consumer and home equity loans, and demonstrate operational proficiency. The Assistant Manager II is to develop and maintain a strong loan pipeline and portfolio, provide an outstanding employee and customer experience, and demonstrate a strong level of proficiency with overall operations.
Professional Development Opportunities
The Community Office Assistant Manager is expected to actively participate in expanding their skill sets and career paths. They attend training programs, workshops, certifications, and educational resources relevant to their role. They set stretch assignments and cross-functional opportunities that foster growth and learning.
Qualifications, Education, & Experience
To perform this position successfully, an individual must possess a high school diploma or general education degree (GED), with related experience and secondary education preferred. They must have professional communication and interpersonal skills, good digital literacy, basic mathematical skills, and the ability to apply common sense understanding to carry out instructions.
Physical Demands and Work Environment
The physical demands and work environment of this position require the individual to spend considerable time at a desk using office equipment. They may occasionally be required to lift 25 pounds in weight and travel to all market areas and attend seminars or training sessions offsite.
Benefits
The Community Office Assistant Manager position comes with various benefits, including medical, dental, vision & life insurance, 401K with company match, paid time off, leave policies, and much more!
DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.
CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.
