Unveiling the Role of Branch Banking Client Consultant II (Float) at Flagstar Bank
Flagstar Bank, a reputable financial institution situated at Holland, MI 49424, has an exciting career opportunity available. The firm seeks to recruit an experienced, diligent, and personable professional to join their dynamic team as a Branch Banking Client Consultant II (Float).
Understanding the Role of Branch Banking Client Consultant II (Float)
The Branch Banking Client Consultant II (Float) is a versatile role that involves moving between various assigned branches to provide high-quality, prompt, and professional financial services to the bank’s esteemed clientele. This role focuses on establishing and nurturing strong relationships with clients, retaining existing customers, and introducing key bank partners (Mortgage, Business Banking) to clients. This strategy ensures clients have access to experts who can guide them towards achieving their financial goals.
The role provides a unique opportunity to engage in complex banking conversations with clients, offering an in-depth understanding of various financial products that cater to their needs. Lending and basic investment interactions form a significant part of the job role, providing a holistic approach to client financial management.
Responsibilities of a Branch Banking Client Consultant II (Float)
The Branch Banking Client Consultant II (Float) is tasked with several responsibilities aimed at achieving the bank’s financial targets and maintaining client satisfaction. Here are some of the role’s key responsibilities:
- Sales Performance: The job role involves supporting team efforts to achieve growth targets in financial performance, including outstanding deposits, outstanding loans, and non-interest income. This involves active participation in introducing the right clients to the right team members to achieve growth targets and execute successful sales initiatives.
- Client Experience: The consultant ensures a positive client experience by promptly and effectively resolving account queries, problems, and/or complaints. This involves delivering client engagement and education, setting and completing weekly appointments, and meeting clients’ needs.
- Risk Management: The role involves perfectly executing all sales, service, and banking transactions while adhering strictly to regulatory and compliance policies and standards.
- The consultant also undertakes moderately complex special projects and other duties as required.
Job Requirements
Flagstar Bank seeks a highly skilled and experienced professional for this role. The job requirements include:
- A High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
- 4 – 5 years of customer service and sales experience, preferably in the financial services industry
- Possibly requiring National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. NMLS registration can be completed after job entry date.
- Ability to train and mentor others, including in products and platform procedures
- Experience with using and demonstrating digital products and self-service technologies is preferred
Flagstar Bank is an Equal Opportunity Employer, committed to providing a conducive and inclusive work environment for all. The bank offers teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. For more detailed information on the benefits, visit the Flagstar Bank benefits page.
If you are a dedicated professional seeking to make a significant impact in the financial services industry, this role provides an excellent opportunity to leverage your skills and experience. To apply or get more information about this position, click Here.
