Role of a Senior Relationship Banker
Senior Relationship Bankers play a crucial role in the banking sector as they are largely responsible for providing sales leadership and coaching to their team members. They hold extensive knowledge about banking products and services, which they utilize to build professional relationships with customers and prospects. Their main aim is to engage in meaningful conversations with customers about their financial needs and goals. Through their positive, helpful, and friendly demeanor, they promote a sound team environment and strive to provide exceptional customer service at all times.
Essential Job Functions of a Senior Relationship Banker
Senior Relationship Bankers perform a wide range of job functions. Their primary duties include cultivating professional relationships with customers, utilizing assessment tools, and engaging customers in meaningful conversations to uncover their needs. They make appropriate recommendations, submit referrals to banking center team members or line of business partners, and maintain detailed notes regarding customer conversations and interactions.
They are tasked with opening and servicing deposit accounts, including complex business accounts, and originating a consumer loan portfolio. They also conduct outbound business development and community involvement activities. They actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership. They are expected to facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Senior Relationship Bankers demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to the next level of authority, as needed. They serve as a role model for banking center team members and coach relationship-building activities. They collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning. They provide backup and assistance to other retail banking roles and locations, as necessary.
Skills and Abilities
Senior Relationship Bankers are expected to have a thorough knowledge of bank products and services, including online banking, mobile banking applications, and banking cards. They should be well-versed with bank policies and procedures. They need to have excellent customer service skills and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition.
They should be able to communicate effectively both verbally and in writing, demonstrate critical thinking skills, and demonstrate accurate and efficient productivity, including attention to detail. They should be able to work without close supervision, maintain confidentiality, and follow policy and procedure, including safety and security procedures. They should be proficient in using computers and Microsoft Office applications necessary to perform essential job functions.
Basic Qualifications and Job Expectations
The basic qualifications for a Senior Relationship Banker include a high school diploma or equivalent, with a bachelor’s degree being preferred. A minimum of one year of retail customer service and/or sales experience is required. Knowledge of business and consumer products is required, along with knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. NMLS registration is also required.
They are expected to operate customary equipment and technology used in a business environment, with or without accommodation. It is important to note that this job description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added, and management reserves the right to add or change the job requirements at any time.
EEO Statement: Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
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