Banking Relationship Specialist (BRS) | Austin, TX, USA

A job role that requires an individual to take up leadership and coaching responsibilities in a sales team can be quite challenging. This is especially true for a Banking Relationship Specialist who is expected to leverage their knowledge of banking products and services to nurture professional relationships with customers and prospects. This not only involves engaging in meaningful conversations about their financial needs and goals but also promoting a positive, helpful, and friendly team environment. The ultimate goal is to provide exceptional customer service at all times.

Essential Job Functions

A Banking Relationship Specialist is expected to perform a variety of tasks, each as important as the other. The responsibilities include:

1. Cultivating professional relationships with customers. This involves utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
2. Using assessment tools to maintain detailed notes regarding customer conversations and interactions is crucial, as it helps to keep track of customer preferences and needs.
3. Offering services such as opening and servicing deposit accounts, including complex business accounts.
4. Building a consumer loan portfolio is another critical task, which requires a keen understanding of the financial market and customer needs.
5. Conducting outbound business development and community involvement activities to strengthen the bank’s brand and customer base.
6. Participation in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership is vital, as it helps to align team goals and strategies.
7. Processing account transactions accurately and efficiently to minimize errors and reduce fraud is a critical aspect of this role.
8. Resolving client concerns in a timely, professional, and positive manner, escalating issues to the next level of authority, as needed, is expected.
9. Acting as a role model for banking center team members and coaching relationship-building activities.
10. Collaboration with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
11. Providing backup and assistance to other retail banking roles and locations, as necessary.
12. Modeling and championing the Bank’s standards for exceptional customer service.
13. Supporting the bank’s values and mission with enthusiasm.
14. Displaying a high degree of integrity, trustworthiness, and professionalism at all times.
15. Promoting teamwork, leading by example, and taking the initiative to assist others.
16. Completing all essential training timely.
17. Displaying enthusiasm for continuous learning, accepting, and applying constructive feedback from more experienced team members.
18. Maintaining consistently good punctuality and attendance to work.
19. Adhering to all Bank policies, procedures, and guidelines.

Knowledge, Skills & Abilities

A Banking Relationship Specialist should possess the following knowledge, skills, and abilities:

1. Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
2. Understanding of bank policies and procedures
3. Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
4. Confidence and ability to act as a trusted advisor.
5. Effective communication skills, both verbally and in writing
6. Ability to work in a team-oriented approach, capable of thriving in a continually changing environment
7. Critical thinking skills and accurate and efficient productivity, including attention to detail
8. Ability to work without close supervision
9. Ability to maintain confidentiality
10. Adherence to policy and procedure including safety and security procedures
11. Ability to travel to other work locations (e.g., training, staffing shortages), as needed
12. Proficiency in using a computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications

The basic qualifications for a Banking Relationship Specialist include:

1. A high school diploma or equivalent is required, but a bachelor’s degree is preferred
2. At least 1 year of retail customer service and/or sales experience is required
3. Knowledge of business and consumer products is necessary
4. Experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. is preferred
5. Proven ability to achieve sales goals and financial targets is preferred
6. Experience in a leadership and/or coaching role is strongly preferred
7. NMLS is required

Job Expectations

As a Banking Relationship Specialist, you are expected to operate customary equipment and technology used in a business environment, with or without accommodation. It’s important to note that this description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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