Understanding the Role of a Banking Center Manager II
When it comes to the banking industry, the role of a Banking Center Manager II is crucial. This position is integral to the success and overall functioning of the assigned banking center. The Banking Center Manager II is not just a manager but an adept educator, responsible for the overall success of the banking center. This involves establishing a profitable banking center through effective sales and the promotion of bank products to qualified clients. Additionally, the individual in this role is also responsible for the ethical oversight of bank operations and adherence to all procedures to minimize losses to the Company.
Typically, a Banking Center Manager II is assigned to a banking center with a portfolio of more than 2000 demand deposit accounts. This individual plays a significant role in creating a positive environment that provides a superior client experience and associate engagement, thereby positively leading banking center associates in all aspects of banking center operations.
Responsibilities of a Banking Center Manager II
As a Banking Center Manager II, the responsibilities are vast and varied. This role involves supervising the banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating when appropriate. This level of management typically supervises a staff of at least five associates.
Furthermore, a Banking Center Manager II is expected to deliver a Fast, Easy, and Personal client experience consistent with the company’s standards with each client and associate interaction. They also measure and manage sales based on daily, monthly, quarterly, and annual budgeted goals.
Part of their role involves marketing bank products to target clients inside and outside the banking center. This includes contacting potential clients, businesses, and community and civic organizations to promote goodwill and generate new business. They are also responsible for explaining appropriate bank products to the target audience, interviewing clients to obtain information, and explaining available financial services.
Another important aspect of their job is to provide community education outreach to fulfill CRA commitments. They are also required to be digital experts, educating clients and associates about the bank’s digital banking platform. This includes online banking, mobile banking app, usage of smart ATM/ITM’s, usage of chat box, and all other self-service channels.
Compensation & Benefits
The Banking Center Manager II position comes with a handsome compensation package. The position pays a minimum of $61,000 and is eligible for additional incentive compensation monthly, based on the achievement of established incentive goals. Full-time associates are eligible for a comprehensive benefits package that includes medical, dental, vision, 401(k) plan, company-paid life insurance, short and long-term disability insurance, and company-paid vacation, paid leave, and holidays.
Skills, Education & Experience
As for the skills required for this role, a proven track record of business development skills is essential. Strong written and verbal communication skills, basic math and counting skills, high emotional intelligence with proven ability to motivate and coach others, and the ability to multi-task are also necessary. Proficiency with common computer programs and a thorough understanding of retail banking loan and deposit products are vital.
In terms of education and experience, a high school diploma, GED, or equivalent is required, but a bachelor’s degree is preferred. A 1-year banking center experience is needed, with experience with DFC banks preferred. A 1-year management/supervisory experience is also required along with a sales or networking background experience.
In conclusion, the role of a Banking Center Manager II is a challenging yet rewarding position that requires a unique blend of skills, experience, and education. It offers an excellent opportunity for individuals interested in playing a vital role in the banking industry.
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