Webster Bank: Putting People First Since 1935
If you’re in search of a meaningful career, look no further than Webster. Founded in 1935, Webster’s guiding principle has always been to put people first. Our primary aim is to help individuals, families, businesses, and our colleagues accomplish their financial goals. As a leading commercial bank, our passion for serving our clients and supporting our communities has never waned.
Webster’s core values of Integrity, Collaboration, Accountability, Agility, Respect, and Excellence set us apart both as a bank and an employer. These values are the cornerstone of our company culture and are reflected in how we do business and how we treat each other. If you’re seeking an opportunity to grow your career, benefit from extensive development opportunities, and have a meaningful impact, Webster could be the perfect fit for you.
The Role of Relationship Banker 1 at Webster
We are currently seeking a Relationship Banker 1 to join our team. This role involves providing services for Banking Center customers and assisting the team in achieving our sales, service, and operational goals, based on Webster’s strategic guidelines.
As a Relationship Banker, your responsibilities will include processing all customer-related financial transactions in line with the bank’s rules, regulations, and guidelines. You will use excellent communication and active listening skills to understand the financial needs of our customers, establish trust, maximise sales opportunities, generate leads, and provide high-quality customer service.
Moreover, the role requires you to develop and maintain strong partnerships with various business segments through effective collaboration and communication. This will enhance our overall service offering and contribute to the bank’s success.
Expectations and Responsibilities
- Responding to customers’ needs promptly and accurately, making use of the resources and tools available.
- Evaluating the needs of clients and offering appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
- Performing routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
- Supporting the segmentation strategy by implementing sales, retention, and other bank initiatives to execute the Banking Center’s growth and profitability objectives.
- Achieving or exceeding both individual and team goals in sales, service, and operations.
- Maintaining compliance with Federal and State regulations as well as bank policies and procedures. Meeting or exceeding branch audits and operations evaluation requirements.
Skills and Abilities
- Ability to work a flexible and/or rotating schedule. This may include Saturdays, Sundays, and extended hours. Travel may also be required to alternate Banking Centers.
- Being a self-starter and highly motivated.
- Possessing a working knowledge of all products and services.
- Keeping up-to-date with all systems used for branch transaction processing.
- Demonstrating strong customer service skills and fostering teamwork, thereby creating a positive working environment.
Educational and Experience Requirements
- A High School Diploma or General Education Degree (GED) is required.
- A Bachelor’s Degree in Arts/Sciences (BA/BS) or an Associate’s Degree is preferred.
- 3-4 years of customer service and needs-based banking sales experience is preferred.
Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers dedicated to fostering an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
For more information on this career opportunity, please visit here.
