An Exciting Opportunity Awaits at Webster!
If you’re on the lookout for a meaningful career, your search might just end with Webster. Founded in 1935, Webster has a rich legacy of prioritizing people. We’re committed to helping individuals, families, businesses and our colleagues attain their financial goals. As a leading commercial bank, our passion for serving our clients and supporting our communities remains our driving force.
Webster prides itself on its core values: Integrity, Collaboration, Accountability, Agility, Respect, Excellence. These values set us apart as a bank and as an employer. We invite you to join our team, where you can unlock your career potential, benefit from our comprehensive development opportunities, and enjoy engaging in meaningful work!
A Role to Make a Difference
This role functions as an individual contributor to assist the team in reaching sales, service, and operation goals for the Region Banking Centers, based on Webster’s Strategic Guidelines. The role is designed to support multiple banking centers within the region and entails processing all customer-related financial transactions in accordance with the bank’s rules, regulations, and guidelines. Excellent communication and active listening skills are paramount to understand the customer’s financial needs, establish trust, seize sales opportunities, generate leads, provide quality customer service, and foster a strong partnership with various business segments through collaboration and communication.
Key Responsibilities
- Responding to customers’ needs in an accurate and timely fashion, leveraging available resources and tools.
- Evaluating clients’ needs and offering appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
- Performing routine teller transactions like deposits, withdrawals, check cashing, loan payments and other transactions.
- Expected to achieve/exceed both individual and team goals in sales, service, and operations.
- Maintaining compliance with Federal and State regulations as well as bank policies and procedures. Meeting/exceeding branch audits and operations evaluation requirements.
- Adapting to business needs with scheduling and supporting banking centers within a Region.
- Building strong relationships with the banking center teams they support, as well as collaborative partnerships with business lines.
Required Skills and Abilities
- Self-starter and highly motivated.
- Working knowledge of all products and services.
- Keeping current with all systems used for branch transaction processing.
- Demonstrating strong customer service skills and the ability to support teamwork, creating a positive working environment.
- Ability to travel to various Banking Centers within the regions.
Educational Qualifications
- H.S. Diploma or General Education Degree (GED) required.
- Associate’s Degree (AA) or Bachelor’s degree preferred.
Experience Qualifications
- 0-2 years of customer service and needs-based banking sales experience preferred.
The estimated salary range for this position is $18.50 to $23.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers committed to fostering an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
Ready to make a difference and kickstart a rewarding career? Join us at Webster! Learn more about this opportunity here.
