Role and Responsibilities of a Banking Center Manager
The Banking Center Manager I (BCM) is a key figure within a banking center that is characterized by larger asset size, higher transaction volume, and/or elevated staffing levels. This role necessitates a professional who is adept at managing all aspects of sales, service, and operations within the banking center. They are entrusted with the responsibility of leading the team towards needs-based selling of all bank products and services to both customers and non-customers. The ultimate goal is to grow their banking center both in terms of clientele and financial resources.
Customer Service and Relationship Management
The BCM is expected to exemplify exceptional customer service, addressing complex inquiries, complaints, and concerns with utmost professionalism and efficiency. At times, they may serve as the primary contact for high-net-worth consumer and business customers, offering them tailored financial solutions. A vital part of their role is to cultivate and maintain strong, long-term customer relationships, ensuring their financial needs are met satisfactorily.
Sales and Service Leadership and Business Development
As the leader of the banking center, the BCM spearheads sales efforts to achieve quarterly and annual goals. They are accountable for the overall sales and service performance and results of the banking center. To ensure consistent service excellence, they coordinate staffing plans and personnel needs with their respective Market Manager. They also supervise, evaluate, coach, and provide corrective counseling as needed to all banking center associates.
One of their key responsibilities is to foster a strong needs-based sales environment by modeling the right behaviors, conducting sales meetings, individual coaching sessions, and providing recognition. They also attract new business clients through networking with local businesses and building partnerships within the community. They are expected to maintain a strong partnership with other Line of Business leaders to expand customer relationships through a collaborative approach.
Operations, Compliance, and Risk Management
In addition to their customer service and sales responsibilities, the BCM is also accountable for the compliance of the banking center with all bank policies, procedures, regulatory requirements, and privacy regulations. They oversee daily operational tasks including cash balancing, managing office supplies, and supporting the opening and closing of the banking center. The BCM is also responsible for the completion of any other banking center-specific responsibilities as determined by Consumer Leadership.
Associate Development and Training
The development of associates also falls under the purview of the BCM. They ensure associates adhere to policies and procedures, provide exceptional customer service, and meet their sales goals. The BCM understands the career objectives of the banking center teams and provides mentoring and training to support their development. They also ensure the team completes all required training timely and leverages available Associate Development Programs to develop teams’ skills and broaden their knowledge.
Qualifications and Compensation
The role of a BCM requires strong sales and customer service skills, excellent oral and written communication skills, and a sound understanding of all banking centers within the Market/ Region. They should be able to make independent decisions, analyze and solve complex problems, and work under frequent time pressures.
Regarding education and training, a minimum of 3 or more years of banking or management experience at a financial institution or related business field is required. A Bachelor’s degree is preferred. Knowledge of Microsoft Office is also necessary.
The compensation package for this role is competitive and is based on factors such as job duties, required qualifications, relevant experience, and local market trends. The base pay range is $72,000 – $90,000 annually. In addition, the role may be eligible for bonus or incentives based on company and individual performance.
Busey Bank values a diverse and inclusive workplace and is an Equal Opportunity Employer including Disability/Vets. They strive to recruit, develop and retain individuals with exceptional talent. Busey Bank and its subsidiaries do not accept any liability for fees for resumes from recruiters or employment agencies without a binding, written recruitment agreement. For more information, visit Here.
