TD’s Banking Associate Role: Delivering an Exceptional Client Experience
TD, one of the world’s leading global financial institutions and the fifth-largest bank in North America, is seeking a Banking Associate for its Tewksbury, Massachusetts location. This role is an excellent opportunity for individuals seeking to develop their skills and grow within a fair and equitable compensation structure. TD’s compensation policies are designed to allow colleagues to progress through the salary range over time as they advance in their role. The base pay offered for this position ranges from $22.00 – $27.75 USD, with actual offers varying based on the candidate’s skills, experience, job-related knowledge, and geographic location.
The Role of a Banking Associate at TD
The Banking Associate plays a key role in delivering TD’s brand promise at a store location. The individual in this position is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals. The role involves a wide range of tasks, from processing customer transactions to opening new accounts and educating customers on all banking products and services.
The Banking Associate not only carries out transactions but also provides end-to-end advice customers expect: building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations. This role requires a deep understanding of customer financial needs to identify opportunities to promote and educate on products, services, or refer them to the appropriate team member or internal bank partner.
Skills and Experience Required
The ideal candidate is expected to have a high school diploma or GED, with at least one year of experience working with customers in any capacity. This experience can be demonstrated through volunteering, education, or military experience. Teller experience is preferred, and the candidate is required to complete teller training and part 1 of platform training upon hire. The candidate should have excellent communication skills, strong organizational skills, and the ability to work independently and within deadlines. Proficiency in Microsoft Office is required, and a Notary License is preferred.
Key Accountabilities
The Banking Associate is expected to fulfill customer, shareholder, and team accountabilities. Customer accountabilities include providing legendary customer service, establishing and nurturing customer relationships, and managing client meetings. Shareholder accountabilities entail ensuring compliance with company guidelines and regulations, processing transactions accurately, and adhering to required controls. Team accountabilities require the individual to contribute to a positive work environment, participate in personal performance and development activities, and collaborate with team members.
Physical Requirements
The position also has some physical requirements. Some of the tasks such as performing multiple tasks, operating standard office equipment, responding quickly to sounds, sitting, standing, and walking are frequent. Other tasks like domestic travel, lifting/carrying (under 25 lbs.), bending, and kneeling are occasional.
TD’s Total Rewards Package
TD offers a comprehensive Total Rewards package that reflects the investments they make in their colleagues to help them and their families achieve their financial, physical, and mental well-being goals. The package includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
Building a Career with TD
TD is committed to providing the support their colleagues need to thrive both at work and at home. They offer regular career, development, and performance conversations with managers, as well as access to an online learning platform and a variety of mentoring programs to help unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
For more information and to apply, visit Here.
Please note: TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, the best way to reach you, and the accommodation needed to assist you with the applicant process.
